Director, General Manager

About the Role

This position oversees and manages the day-to-day business, operation, and technical environment and team supporting a client’s core lottery system solution. The role requires strategic planning, leadership, problem-solving, communication, data analysis, interpersonal skills, and execution. The individual maintains contractual compliance, is accountable for delivery of initiatives, and works with internal teams to manage the customer relationship. This role also includes budgetary oversight and is customer-focused, coordinating efforts between the Lottery and Scientific Games to exceed business goals.

Responsibilities

• Lead the day-to-day operation and relationship for the core lottery platform, ensuring systems, software, projects, and talent meet business, contractual, and organizational quality and performance standards.
• Create, maintain, and report against operational, business, and financial plans for the core lottery solution.
• Provide people leadership, including talent development, management, and performance.
• Manage the health of the client relationship to ensure contract compliance, revenue growth, fiscal management, client satisfaction, and loyalty, positioning Scientific Games for future RFP/Bids.
• Collaborate across internal departments and teams to cohesively support, manage, and deliver for the lottery jurisdiction.
• Design and execute plans to sell additional hardware, software, and solutions to the Lottery site; contribute to the overall account plan expanding business opportunities beyond the lottery system.
• Foster a culture of collaboration, continual improvement, and teamwork across the site to achieve business goals and objectives.
• Accountable for end-to-end issue management and delivery against service level standards.
• Own financial performance, including budget development, forecasting, and utilization of data and metrics to measure and optimize performance, improve efficiency, and drive quality standards.

Requirements

• Bachelor’s degree and/or 10-15 years of related work experience.
• 10-15 years of operational management and people leadership.
• 5 years of experience in the lottery or gaming industry with a strong emphasis on systems hardware and network communications (strongly preferred).
• Ability to develop and maintain positive working relationships.
• Forward-thinking, adaptive, and able to communicate with all levels of management.
• Strong organizational and interpersonal skills.
• Ability to work in a team environment.
• Ability to quickly learn and understand modern technologies.
• Strong time management skills.
• Ability to lead and drive outcomes in a matrixed organizational model.
• Experienced in fiscal management, budget development, and management-level reporting.
• Effective communication skills.
• On-call 24/7 for operational support, issue escalation and management, and project execution oversight.

Physical Requirements

• Ability to lift 30 pounds.
• Ability to sit, stand, bend, and stretch for a minimum of 50% of the time.
• Regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities including close and distance vision and the ability to adjust focus while working with computer and business equipment.

Work Conditions

Scientific Games is engaged in highly regulated gaming and lottery businesses. As a result, certain employees may be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation, or contracts. As a condition of employment, you may be asked to consent to a due diligence/background investigation.