Director, GBS Digital Operations & Orchestration

What You Will Do

• Manage the full delivery of GBS transformation initiatives throughout the entire process
• Convert strategy into organized plans, schedules, and outcomes
• Drive execution rigor across complex, cross-functional programs
• Ensure delivery against achievements, scope, and intended outcomes
• Own and manage a rolling portfolio of transformation and improvement initiatives
• Partner with GBS leadership to prioritize and sequence initiatives based on business value
• Maintain a steady pipeline of new scope transitions, process improvements, and capability enhancements
• Ensure GBS remains in a continuous evolution cycle—not a one-time transformation
• Lead the onboarding of new services, geographies, and processes into GBS
• Build and complete transition plans for additional work migration
• Ensure consistency with GBS operating model and standards
• Prevent the return to previous methods during growth
• Manage detailed continuous development projects within GBS services
• Coordinate with the Digital Operations and Coordination group to pinpoint opportunities, plan tasks, and propose upgrades
• Ensure improvements are clearly prioritized, accomplished with rigor, and realized in measurable outcomes
• Identify and actively manage risks, dependencies, and cross-functional interlocks
• Maintain access to critical path activities
• Advance and resolve issues proactively
• Act as the main program coordinator for Finance, HR, IT, Operations, and the Enterprise Transformation Office/PMO
• Ensure agreement on scope, timing, dependencies, and approach to execution
• Work closely with the Change Management Office to guarantee alignment on enterprise priorities and sequencing
• Integrate into broader transformation governance and reporting structures
• Facilitate decision-making, resolve cross-functional issues, and maintain momentum across initiatives
• Establish and run pragmatic, lightweight governance structures
• Track progress, risks, and value delivery
• Provide clear, structured reporting to leadership and steering committees
• Debut, stabilize, and handoff initiatives
• Assign responsibility to service leads and the Head of Digital Operations & Orchestration
• Ensure clear accountability and no gaps post-transition

What You Own

• Transformation and transition planning and implementation
• Coadyered roadmaps, achievements, and risk management
• Cross-functional coordination and delivery rigor
• A consistent stream of GBS changes and improvements
• Program governance, execution rigor, and reporting

Experience & Skills

• 12–18+ years across digital operations, automation, or enterprise transformation
• Demonstrated ability to drive enterprise change without formal authority
• Proven experience building workflows, orchestration, or automation from scratch
• Hands-on experience with tools such as ServiceNow, Power Platform, UiPath, or similar
• Experience working across multiple enterprise functions (Finance preferred)
• Strong systems and decision-design thinking
• Builder approach; comfortable working in ambiguity
• Clear communicator who can hold firm boundaries
• Open to questioning traditional methods of operation

Why This Role

This role shapes how work is accomplished across the enterprise - reducing manual effort, unnecessary blocking issues, and inconsistency through intentional orchestration and automation. If you enjoy building things that didn’t exist before and designing how work should happen at scale, this role offers rare scope and impact!

About the Role

The Director, Digital Operations & Orchestration is responsible for designing, building, and continuously evolving the enterprise execution layer that enables next-generation Global Business Services (GBS).

Responsibilities

Manage the full delivery of GBS transformation initiatives throughout the entire process
Convert strategy into organized plans, schedules, and outcomes
Drive execution rigor across complex, cross-functional programs
Ensure delivery against achievements, scope, and intended outcomes
Own and manage a rolling portfolio of transformation and improvement initiatives
Partner with GBS leadership to prioritize and sequence initiatives based on business value
Maintain a steady pipeline of new scope transitions, process improvements, and capability enhancements
Ensure GBS remains in a continuous evolution cycle—not a one-time transformation
Lead the onboarding of new services, geographies, and processes into GBS
Build and complete transition plans for additional work migration
Ensure consistency with GBS operating model and standards
Prevent the return to previous methods during growth
Manage detailed continuous development projects within GBS services
Coordinate with the Digital Operations and Coordination group to pinpoint opportunities, plan tasks, and propose upgrades
Ensure improvements are clearly prioritized, accomplished with rigor, and realized in measurable outcomes
Identify and actively manage risks, dependencies, and cross-functional interlocks
Maintain access to critical path activities
Advance and resolve issues proactively
Act as the main program coordinator for Finance, HR, IT, Operations, and the Enterprise Transformation Office/PMO
Ensure agreement on scope, timing, dependencies, and approach to execution
Work closely with the Change Management Office to guarantee alignment on enterprise priorities and sequencing
Integrate into broader transformation governance and reporting structures
Facilitate decision-making, resolve cross-functional issues, and maintain momentum across initiatives
Establish and run pragmatic, lightweight governance structures
Track progress, risks, and value delivery
Provide clear, structured reporting to leadership and steering committees
Debut, stabilize, and handoff initiatives
Assign responsibility to service leads and the Head of Digital Operations & Orchestration
Ensure clear accountability and no gaps post-transition

Requirements

• 12–18+ years across digital operations, automation, or enterprise transformation
• Demonstrated ability to drive enterprise change without formal authority
• Proven experience building workflows, orchestration, or automation from scratch
• Hands-on experience with tools such as ServiceNow, Power Platform, UiPath, or similar
• Experience working across multiple enterprise functions (Finance preferred)

Qualifications

• Strong systems and decision-design thinking
• Builder approach; comfortable working in ambiguity
• Clear communicator who can hold firm boundaries
• Open to questioning traditional methods of operation

Skills & Attributes

• Systems and decision-design thinking
• Builder approach; comfortable working in ambiguity
• Clear communication
• Boundary setting
• Openness to change

Benefits

Full time Hiring Range: $141,900.00 - $222,860.00 USD Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Pay

Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Schedule

Full time