Director, Digital Operations

About the role

Position Overview The Leading Hotels of the World is seeking a Director, Digital Operations to lead the operational functions that enable LHW’s digital capabilities to be successfully implemented, supported, adopted, and used across member hotels and internal business teams. In our newly created Digital organization, the Director oversees hotel implementation and integration, advanced digital support, and digital marketing operations and enablement. This role establishes the operating practices, service model, and cross-functional coordination needed to support LHW’s digital ecosystem, while driving operational excellence and continuous improvement. Working across member hotels, business teams, Digital, Technology, vendors, and implementation partners, the Director serves as a key operational bridge between digital capability delivery and successful day-to-day use. This is a full-time position located in New York City. We offer flexible workplace policies that allow for working remotely 3 days a week and require being in our NYC office 2 days a week (Wednesdays and Thursdays).

About The Leading Hotels Of The World, Ltd. (LHW) Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers