Director – GBS Business Relationship Management for Industrial / Process Automation

Responsibilities

• Primary contact for SBG and regional leadership and will work closely with them
• Establish MOS for escalations and high-impact issues, including status reporting
• Coordinate CSAT surveys and follow-up actions with tower leaders
• Drive continuous improvement with GBS Towers, BAP, and Transformation teams
• Represent BRM in key GBS MOS and governance forums
• Align and manage SLAs and KPIs with stakeholders and towers
• Build upstream relationships to address handoff and knowledge gaps
• Leverage helpdesk analytics to identify improvement opportunities
• Facilitate governance meetings, prepare agendas and presentations
• Document key decisions, action items and circulate to relevant parties.
• Oversee execution of stakeholder related action items including prioritization

Qualifications

• Strong finance and domain expertise; solid understanding of core financial processes
• 3–5 years Honeywell experience at SBG HQ and/or corporate level
• Bachelor’s degree in business, finance, or related field (MBA preferred)
• 10+ years total finance experience