Director, Fraud Strategy, Governance & Operations (PL)
About the role
thenwith that content. Next: "SAFE Strategy & Prioritization Own prioritization recommendations and strategic investment guidance for program leadership, ensuring investments align to enterprise objectives, risk reduction, client outcomes, and available capacity.Lead complex fraud challenges, identify control and process gaps, challenge existing assumptions, and develop enterprise business strategies that reduce fraud risk while balancing client experience, operational efficiency, and business objectives.Drive the translation of fraud, risk, or operational challenges into actionable business requirements, strategic roadmaps, and prioritized investment recommendations.Partner with business, technology, and risk teams to prioritize and deliver firm-wide capabilities that combat new and emerging fraud threats and schemes.Provide strategic input, business priorities, and investment recommendations to planning processes including roadmap alignment, and capacity allocation." That's responsibilities. Could be under Responsibilities. Next: "Governance, Accountability & Program Health Own program governance and decision-making frameworks, ensuring decisions are timely, transparent, and aligned to strategic objectives.Create clear operating routines and connection points across stakeholder groups so priorities, decisions, dependencies, and commitments are understood and managed consistently.Drive accountability for program commitments, ensuring priorities, decisions, actions, and investments translate into measurable outcomes.Evaluate, monitor, and drive accountability and transparency into program health including effectiveness, execution confidence, and realization of intended value and outcomes." Also responsibilities. Next: "Operations & Execution Define business operating models and decision-making practices that improve decision quality, organizational effectiveness.Stand up and mature the centralized strategy and governance capability, defining how work moves from enterprise priorities through decisions, execution, and leadership visibility.Escalate unresolved issues and drive leadership decisions that maintain momentum and portfolio performance.Propose modifications to policies and practices related to fraud risk management.Shape the fraud technology roadmap by evaluating best-in-class tools and AI capabilities.Thoughtfully allocate capacity and resources for the portfolio. Work closely with product, platform, and technology teams to make recommendations around buy-versus-build decisions and use of third-party investments that introduce best in class fraud prevention and detection capabilities." Also responsibilities. Next: "Leadership & Stakeholder Influence Build and lead a high-performing organization responsible for program strategy, governance, prioritization, planning, and business operations. Establish a culture of accountability, ownership, disciplined execution, and continuous improvement.Build the initial team and establish scalable leadership, talent, and operating practices that support continued growth of the organization over time.Develop leaders capable of influencing across organizational boundaries and driving enterprise outcomes.Develop executive communications that clearly articulate portfolio priorities, tradeoffs, risks, investment needs, and performance outcomes.Collaborate, influence, and drive decision-making by build alignment across Business, Product, Technology, Operations, Finance, and Risk stakeholders.Support leadership in developing strategic recommendations, business cases, and portfolio decisions." Also responsibilities. Thus responsibilities can be a list of bullet points summarizing each area. Could break into sub-sections? The instruction: Use
- for any list of duties/requirements/benefits. So we can create a
- with each bullet being a duty. Could group by headings? But we only have headings for sections. Within responsibilities we can list bullet points.
Now "What you have Required" section: list of requirements. We'll put under Requirements (maybe also Qualifications). The text includes "Required" bullet list: 10+ years experience..., 5+ years leading teams..., Demonstrated success..., Demonstrated capability..., Experience leading prioritization..., Experience establishing accountability..., Strong analytical..., Exceptional executive communication..., Proven ability..., Strong stakeholder management..., Bachelor's degree required.
We'll put these as
- .
Then "Preferred" list: Experience supporting technology..., Experience with Agile..., Familiarity with financial services... We could put under Qualifications or Skills. Probably "Qualifications" for required, "Preferred" maybe as Skills? But we have Skills section. Could put preferred under Skills. Or we could have a separate "Preferred Qualifications" but not in allowed headings. We could put under Skills.
Now "What’s in it for you" includes benefits: Hybrid Work and Flexibility approach, competitive benefits package: 401(k) with company match and Employee stock purchase plan, Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions, Paid parental leave and family building benefits, Tuition reimbursement, Health, dental, and vision insurance.
We'll put under Benefits as
- .
Pay and Schedule: Not mentioned. So we should NOT create those sections.
Thus sections: About the role, Responsibilities, Requirements, Skills (or Qualifications?), Benefits. We need to decide headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits. The instruction: Use
- ... ...
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include those that have content. We have About the role, Responsibilities, Requirements, Qualifications (maybe required), Skills (preferred), Benefits. We must not repeat job title as heading. Good. Now we need to ensure we preserve all substantive information. Let's extract each piece. About the role paragraph: We'll keep as is. Responsibilities: We'll list bullet points for each major area: SAFE Strategy & Prioritization, Governance, Accountability & Program Health, Operations & Execution, Leadership & Stakeholder Influence. Each bullet can contain the sentences. We need to ensure we don't lose any detail. Let's copy each bullet text exactly as in posting (maybe minor punctuation). We'll keep them as sentences. Now Requirements: list each bullet. Preferred: list each bullet. Benefits: list each bullet. Now ensure we don't include boilerplate like "Your opportunity" maybe part of about role. It's fine. Now produce HTML fragment. Let's craft. First,
About the role
...
ThenResponsibilities
Requirements
- ...
Qualifications
maybe for required? Actually we already have Requirements. Could treat Requirements as required experience. Qualifications could be education? But we have Bachelor's degree required already in Requirements. Could move that to Qualifications. But we need to avoid duplication. Let's think: The instruction says we can use those headings as examples; we can choose which to include. We have required experience and education. Could put under Requirements. Then Qualifications could be empty? Better not to include empty heading. So we will not include Qualifications if we already covered required in Requirements. But we have also preferred experience; we could put under Skills. Or we could have a separate "Preferred Qualifications" but not allowed. We'll put preferred under Skills. Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits. Check if any content for Skills besides preferred? The posting does not list specific skills like "Strong analytical, problem-solving..." those are in Required. So Skills will contain preferred items. Now ensure we don't miss any substantive info: The "Hybrid Work and Flexibility approach" sentence is part of benefits. We'll include as bullet. Now produce HTML. Let's write. About the role paragraph: Combine the first paragraph(s) up to "As part of a newly centralized organization..." We'll copy exactly. Paragraph: "Your opportunity Director, Fraud Program Strategy, Governance & Operations Fraud prevention is critical to protecting clients, strengthening trust, and enabling Schwab's long-term growth. As Director, 1st Line Fraud Strategy, Governance & Operations, you will help shape how Schwab prioritizes, governs, and executes investments across Schwab’s Fraud program which resides in the 1st Line of Defense. In this role, you will be responsible for coordinating fraud prevention, authentication, identity verification, and fraud-risk capabilities across the firm, partnering across the Business, Financial Crimes Risk Management, Technology and Operations teams to deliver end-to end solutions that mitigate fraud risk. Reporting to the Managing Director, 1st Line Fraud Risk Management, you will drive strategy, governance, prioritization, planning, and operational execution, ensuring leaders can make informed decisions, align investments to strategic objectives, and deliver measurable business outcomes. This is a highly visible leadership role that requires balancing strategic thinking with disciplined execution across a complex, matrixed environment. This role succeeds by translating strategy into action, driving accountability, and ensuring commitments become results. As part of a newly centralized organization, this leader will help establish and mature a strategy, governance, and operations capability that brings greater coordination, clarity, and discipline to work that has historically been distributed across the firm." Now Responsibilities bullets: We need to capture each area's content. 1. SAFE Strategy & Prioritization: "Own prioritization recommendations and strategic investment guidance for program leadership, ensuring investments align to enterprise objectives, risk reduction, client outcomes, and available capacity. Lead complex fraud challenges, identify control and process gaps, challenge existing assumptions, and develop enterprise business strategies that reduce fraud risk while balancing client experience, operational efficiency, and business objectives. Drive the translation of fraud, risk, or operational challenges into actionable business requirements, strategic roadmaps, and prioritized investment recommendations. Partner with business, technology, and risk teams to prioritize and deliver firm-wide capabilities that combat new and emerging fraud threats and schemes. Provide strategic input, business priorities, and investment recommendations to planning processes including roadmap alignment, and capacity allocation." 2. Governance, Accountability & Program Health: "Own program governance and decision-making frameworks, ensuring decisions are timely, transparent, and aligned to strategic objectives. Create clear operating routines and connection points across stakeholder groups so priorities, decisions, dependencies, and commitments are understood and managed consistently. Drive accountability for program commitments, ensuring priorities, decisions, actions, and investments translate into measurable outcomes. Evaluate, monitor, and drive accountability and transparency into program health including effectiveness, execution confidence, and realization of intended value and outcomes." 3. Operations & Execution: "Define business operating models and decision-making practices that improve decision quality, organizational effectiveness. Stand up and mature the centralized strategy and governance capability, defining how work moves from enterprise priorities through decisions, execution, and leadership visibility. Escalate unresolved issues and drive leadership decisions that maintain momentum and portfolio performance. Propose modifications to policies and practices related to fraud risk management. Shape the fraud technology roadmap by evaluating best-in-class tools and AI capabilities. Thoughtfully allocate capacity and resources for the portfolio. Work closely with product, platform, and technology
- .
Then "Preferred" list: Experience supporting technology..., Experience with Agile..., Familiarity with financial services... We could put under Qualifications or Skills. Probably "Qualifications" for required, "Preferred" maybe as Skills? But we have Skills section. Could put preferred under Skills. Or we could have a separate "Preferred Qualifications" but not in allowed headings. We could put under Skills.
Now "What’s in it for you" includes benefits: Hybrid Work and Flexibility approach, competitive benefits package: 401(k) with company match and Employee stock purchase plan, Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions, Paid parental leave and family building benefits, Tuition reimbursement, Health, dental, and vision insurance.
We'll put under Benefits as