Director, Fraud Strategy, Governance & Operations (PL)
Charles Schwab · Indianapolis, IN · 1 mo ago
HybridFull-time
We need to output HTML fragment with sections for headings present: About the role? The posting includes description paragraphs. We need to identify sections: maybe "About the role" (intro), "Responsibilities" (list of duties), "Requirements" (what you have required), "Qualifications" (maybe preferred?), "Skills"? Not explicit. Benefits: there is "What’s in it for you" describing benefits. Pay and Schedule not present, so omit those sections.
We must not repeat job title as heading. No Job ID.
We need to use for section headings. Use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO etc. There's none.
We need to decide sections: "About the role" (intro paragraph(s) describing role). Then "Responsibilities" (list of duties). Then "Requirements" (required qualifications). Then "Preferred Qualifications" maybe as "Preferred" but we can include under "Qualifications" or separate "Preferred Qualifications". The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use "Qualifications" for required and maybe separate "Preferred Qualifications"? But they said prefer few substantive sections over many thin ones. Could combine required and preferred under "Qualifications" with sublists? But we must use
- for any list. Could have two lists: Required and Preferred under same heading? Might be okay to have separate headings: "Required Qualifications" and "Preferred Qualifications". However the allowed headings list includes "Qualifications" not "Required Qualifications". But we can still use "Qualifications" as heading and then separate paragraphs for required and preferred? Might be okay.
Better: Use "Requirements" for required, "Preferred Qualifications" for preferred (though not in list but acceptable?). The instruction says use headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't forbid other headings but says use those for section headings. Probably they expect to use those exact headings when applicable. So we can have: About the role, Responsibilities, Requirements, Qualifications (maybe for preferred?), Benefits.
But we have both required and preferred; we could put required under "Requirements" and preferred under "Qualifications". That fits.
Now Benefits: we have benefits list.
Now we need to ensure we don't include filler like "commensurate with experience". Not present.
Now extract content.
Let's parse the posting.
Intro paragraph: "Your opportunity Director, Fraud Program Strategy, Governance & Operations Fraud prevention is critical to protecting clients, strengthening trust, and enabling Schwab's long-term growth. As Director, 1st Line Fraud Strategy, Governance & Operations, you will help shape how Schwab prioritizes, governs, and executes investments across Schwab’s Fraud program which resides in the 1st Line of Defense. In this role, you will be responsible for coordinating fraud prevention, authentication, identity verification, and fraud-risk capabilities across the firm, partnering across the Business, Financial Crimes Risk Management, Technology and Operations teams to deliver end-to end solutions that mitigate fraud risk. Reporting to the Managing Director, 1st Line Fraud Risk Management, you will drive strategy, governance, prioritization, planning, and operational execution, ensuring leaders can make informed decisions, align investments to strategic objectives, and deliver measurable business outcomes. This is a highly visible leadership role that requires balancing strategic thinking with disciplined execution across a complex, matrixed environment. This role succeeds by translating strategy into action, driving accountability, and ensuring commitments become results. As part of a newly centralized organization, this leader will help establish and mature a strategy, governance, and operations capability that brings greater coordination, clarity, and discipline to work that has historically been distributed across the firm."
That's the About the role.
Now responsibilities: The bullet-like sections after that: "SAFE Strategy & Prioritization Own prioritization recommendations and strategic investment guidance for program leadership, ensuring investments align to enterprise objectives, risk reduction, client outcomes, and available capacity.Lead complex fraud challenges, identify control and process gaps, challenge existing assumptions, and develop enterprise business strategies that reduce fraud risk while balancing client experience, operational efficiency, and business objectives.Drive the translation of fraud, risk, or operational challenges into actionable business requirements, strategic roadmaps, and prioritized investment recommendations.Partner with business, technology, and risk teams to prioritize and deliver firm-wide capabilities that combat new and emerging fraud threats and schemes.Provide strategic input, business priorities, and investment recommendations to planning processes including roadmap alignment, and capacity allocation. Governance, Accountability & Program Health Own program governance and decision-making frameworks, ensuring decisions are timely, transparent, and aligned to strategic objectives.Create clear operating routines and connection points across stakeholder groups so priorities, decisions, dependencies, and commitments are understood and managed consistently.Drive accountability for program commitments, ensuring priorities, decisions, actions, and investments translate into measurable outcomes.Evaluate, monitor, and drive accountability and transparency into program health including effectiveness, execution confidence, and realization of intended value and outcomes. Operations & Execution Define business operating models and decision-making practices that improve decision quality, organizational effectiveness.Stand up and mature the centralized strategy and governance capability, defining how work moves from enterprise priorities through decisions, execution, and leadership visibility.Escalate unresolved issues and drive leadership decisions that maintain momentum and portfolio performance.Propose modifications to policies and practices related to fraud risk management.Shape the fraud technology roadmap by evaluating best-in-class tools and AI capabilities.Thoughtfully allocate capacity and resources for the portfolio. Work closely with product, platform, and technology teams to make recommendations around buy-versus-build decisions and use of third-party investments that introduce best in class fraud prevention and detection capabilities. Leadership & Stakeholder Influence Build and lead a high-performing organization responsible for program strategy, governance, prioritization, planning, and business operations. Establish a culture of accountability, ownership, disciplined execution, and continuous improvement.Build the initial team and establish scalable leadership, talent, and operating practices that support continued growth of the organization over time.Develop leaders capable of influencing across organizational boundaries and driving enterprise outcomes.Develop executive communications that clearly articulate portfolio priorities, tradeoffs, risks, investment needs, and performance outcomes.Collaborate, influence, and drive decision-making by build alignment across Business, Product, Technology, Operations, Finance, and Risk stakeholders.Support leadership in developing strategic recommendations, business cases, and portfolio decisions."
These are paragraphs with no clear bullet separation but each sentence seems a duty. We can split into list items by sentences? The instruction: Use
- for any list of duties/requirements/benefits. So we need to create a list where each duty is an
- . We need to parse duties from the text. Could break at each sentence that starts with a verb. Let's extract.
From SAFE Strategy & Prioritization:
- Own prioritization recommendations and strategic investment guidance for program leadership, ensuring investments align to enterprise objectives, risk reduction, client outcomes, and available capacity.
- Lead complex fraud challenges, identify control and process gaps, challenge existing assumptions, and develop enterprise business strategies that reduce fraud risk while balancing client experience, operational efficiency, and business objectives.
- Drive the translation of fraud, risk, or operational challenges into actionable business requirements, strategic roadmaps, and prioritized investment recommendations.
- Partner with business, technology, and risk teams to prioritize and deliver firm-wide capabilities that combat new and emerging fraud threats and schemes.
- Provide strategic input, business priorities, and investment recommendations to planning processes including roadmap alignment, and capacity allocation.
Governance, Accountability & Program Health:
- Own program governance and decision-making frameworks, ensuring decisions are timely, transparent, and aligned to strategic objectives.
- Create clear operating routines and connection points across stakeholder groups so priorities, decisions, dependencies, and commitments are understood and managed consistently.
- Drive accountability for program commitments, ensuring priorities, decisions, actions, and investments translate into measurable outcomes.
- Evaluate, monitor, and drive accountability and transparency into program health including effectiveness, execution confidence, and realization of intended value and outcomes.
Operations & Execution:
- Define business operating models and decision-making practices that improve decision quality, organizational effectiveness.
- Stand up and mature the centralized strategy and governance capability, defining how work moves from enterprise priorities through decisions, execution, and leadership visibility.
- Escalate unresolved issues and drive leadership decisions that maintain momentum and portfolio performance.
- Propose modifications to policies and practices related to fraud risk management.
- Shape the fraud technology roadmap by evaluating best-in-class tools and AI capabilities.
- Thoughtfully allocate capacity and resources for the portfolio.
- Work closely with product, platform, and technology teams to make recommendations around buy-versus-build decisions and use of third-party investments that introduce best in class fraud prevention and detection capabilities.
Leadership & Stakeholder Influence:
- Build and lead a high-performing organization responsible for program strategy, governance, prioritization, planning, and business operations.
- Establish a culture of accountability, ownership, disciplined execution, and continuous improvement.
- Build the initial team and establish scalable leadership, talent, and operating practices that support continued growth of the organization over time.
- Develop leaders capable of influencing across organizational boundaries and driving enterprise outcomes.
- Develop executive communications that clearly articulate portfolio priorities, tradeoffs, risks, investment needs, and performance outcomes.
- Collaborate, influence, and drive decision-making by build alignment across Business, Product, Technology, Operations, Finance, and Risk stakeholders.
- Support leadership in developing strategic recommendations, business cases, and portfolio decisions.
Now Requirements (Required):
List:
- 10+ years of experience in fraud portfolio management, business operations, enterprise transformation, strategy execution, program management, or related disciplines.
- 5+ years of experience leading teams and developing talent in a complex, matrixed organization.
- Demonstrated success building governance and operating models that translate strategy into measurable business outcomes.
- Demonstrated capability to build or mature a centralized enterprise function, bringing structure and accountability to responsibilities previously distributed across multiple teams.
- Experience leading prioritization, dependency management, capacity planning, and cross-functional execution.
- Experience establishing accountability mechanisms and driving execution across multiple stakeholder groups without direct authority.
- Strong analytical, problem-solving, and decision-making capabilities.
- Exceptional executive communication skills, including development of strategic recommendations, executive presentations, and decision-oriented materials.
- Proven ability to influence senior leaders, navigate ambiguity, and deliver results in a fast-paced environment.
- Strong stakeholder management and relationship-building skills.
- Bachelor's degree required.
Preferred Qualifications:
- Experience supporting technology, product, risk, operations, fraud, cybersecurity, or enterprise transformation organizations.
- Experience with Agile delivery models, portfolio-management methodologies, and strategic planning processes.
- Familiarity with financial services, fraud prevention, authentication, cybersecurity, or risk-management environments.
Benefits (What’s in it for you):
List:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
Also there is intro about Hybrid Work and Flexibility: "Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis." That's a benefit-ish but not a list; could be a paragraph under Benefits.
We should include that as prose under Benefits maybe.
Now we need to output HTML fragment with sections.
Structure:
About the role
... (intro paragraph(s) )
Responsibilities
- ...
...
Requirements
- ...
...
Qualifications
- ...
...
Benefits
Our Hybrid Work and
for prose. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO etc. There's none. We need to decide sections: "About the role" (intro paragraph(s) describing role). Then "Responsibilities" (list of duties). Then "Requirements" (required qualifications). Then "Preferred Qualifications" maybe as "Preferred" but we can include under "Qualifications" or separate "Preferred Qualifications". The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use "Qualifications" for required and maybe separate "Preferred Qualifications"? But they said prefer few substantive sections over many thin ones. Could combine required and preferred under "Qualifications" with sublists? But we must use
- for any list. Could have two lists: Required and Preferred under same heading? Might be okay to have separate headings: "Required Qualifications" and "Preferred Qualifications". However the allowed headings list includes "Qualifications" not "Required Qualifications". But we can still use "Qualifications" as heading and then separate paragraphs for required and preferred? Might be okay.
Better: Use "Requirements" for required, "Preferred Qualifications" for preferred (though not in list but acceptable?). The instruction says use headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't forbid other headings but says use those for section headings. Probably they expect to use those exact headings when applicable. So we can have: About the role, Responsibilities, Requirements, Qualifications (maybe for preferred?), Benefits.
But we have both required and preferred; we could put required under "Requirements" and preferred under "Qualifications". That fits.
Now Benefits: we have benefits list.
Now we need to ensure we don't include filler like "commensurate with experience". Not present.
Now extract content.
Let's parse the posting.
Intro paragraph: "Your opportunity Director, Fraud Program Strategy, Governance & Operations Fraud prevention is critical to protecting clients, strengthening trust, and enabling Schwab's long-term growth. As Director, 1st Line Fraud Strategy, Governance & Operations, you will help shape how Schwab prioritizes, governs, and executes investments across Schwab’s Fraud program which resides in the 1st Line of Defense. In this role, you will be responsible for coordinating fraud prevention, authentication, identity verification, and fraud-risk capabilities across the firm, partnering across the Business, Financial Crimes Risk Management, Technology and Operations teams to deliver end-to end solutions that mitigate fraud risk. Reporting to the Managing Director, 1st Line Fraud Risk Management, you will drive strategy, governance, prioritization, planning, and operational execution, ensuring leaders can make informed decisions, align investments to strategic objectives, and deliver measurable business outcomes. This is a highly visible leadership role that requires balancing strategic thinking with disciplined execution across a complex, matrixed environment. This role succeeds by translating strategy into action, driving accountability, and ensuring commitments become results. As part of a newly centralized organization, this leader will help establish and mature a strategy, governance, and operations capability that brings greater coordination, clarity, and discipline to work that has historically been distributed across the firm."
That's the About the role.
Now responsibilities: The bullet-like sections after that: "SAFE Strategy & Prioritization Own prioritization recommendations and strategic investment guidance for program leadership, ensuring investments align to enterprise objectives, risk reduction, client outcomes, and available capacity.Lead complex fraud challenges, identify control and process gaps, challenge existing assumptions, and develop enterprise business strategies that reduce fraud risk while balancing client experience, operational efficiency, and business objectives.Drive the translation of fraud, risk, or operational challenges into actionable business requirements, strategic roadmaps, and prioritized investment recommendations.Partner with business, technology, and risk teams to prioritize and deliver firm-wide capabilities that combat new and emerging fraud threats and schemes.Provide strategic input, business priorities, and investment recommendations to planning processes including roadmap alignment, and capacity allocation. Governance, Accountability & Program Health Own program governance and decision-making frameworks, ensuring decisions are timely, transparent, and aligned to strategic objectives.Create clear operating routines and connection points across stakeholder groups so priorities, decisions, dependencies, and commitments are understood and managed consistently.Drive accountability for program commitments, ensuring priorities, decisions, actions, and investments translate into measurable outcomes.Evaluate, monitor, and drive accountability and transparency into program health including effectiveness, execution confidence, and realization of intended value and outcomes. Operations & Execution Define business operating models and decision-making practices that improve decision quality, organizational effectiveness.Stand up and mature the centralized strategy and governance capability, defining how work moves from enterprise priorities through decisions, execution, and leadership visibility.Escalate unresolved issues and drive leadership decisions that maintain momentum and portfolio performance.Propose modifications to policies and practices related to fraud risk management.Shape the fraud technology roadmap by evaluating best-in-class tools and AI capabilities.Thoughtfully allocate capacity and resources for the portfolio. Work closely with product, platform, and technology teams to make recommendations around buy-versus-build decisions and use of third-party investments that introduce best in class fraud prevention and detection capabilities. Leadership & Stakeholder Influence Build and lead a high-performing organization responsible for program strategy, governance, prioritization, planning, and business operations. Establish a culture of accountability, ownership, disciplined execution, and continuous improvement.Build the initial team and establish scalable leadership, talent, and operating practices that support continued growth of the organization over time.Develop leaders capable of influencing across organizational boundaries and driving enterprise outcomes.Develop executive communications that clearly articulate portfolio priorities, tradeoffs, risks, investment needs, and performance outcomes.Collaborate, influence, and drive decision-making by build alignment across Business, Product, Technology, Operations, Finance, and Risk stakeholders.Support leadership in developing strategic recommendations, business cases, and portfolio decisions."
These are paragraphs with no clear bullet separation but each sentence seems a duty. We can split into list items by sentences? The instruction: Use
- for any list of duties/requirements/benefits. So we need to create a list where each duty is an
- . We need to parse duties from the text. Could break at each sentence that starts with a verb. Let's extract.
From SAFE Strategy & Prioritization:
- Own prioritization recommendations and strategic investment guidance for program leadership, ensuring investments align to enterprise objectives, risk reduction, client outcomes, and available capacity.
- Lead complex fraud challenges, identify control and process gaps, challenge existing assumptions, and develop enterprise business strategies that reduce fraud risk while balancing client experience, operational efficiency, and business objectives.
- Drive the translation of fraud, risk, or operational challenges into actionable business requirements, strategic roadmaps, and prioritized investment recommendations.
- Partner with business, technology, and risk teams to prioritize and deliver firm-wide capabilities that combat new and emerging fraud threats and schemes.
- Provide strategic input, business priorities, and investment recommendations to planning processes including roadmap alignment, and capacity allocation.
Governance, Accountability & Program Health:
- Own program governance and decision-making frameworks, ensuring decisions are timely, transparent, and aligned to strategic objectives.
- Create clear operating routines and connection points across stakeholder groups so priorities, decisions, dependencies, and commitments are understood and managed consistently.
- Drive accountability for program commitments, ensuring priorities, decisions, actions, and investments translate into measurable outcomes.
- Evaluate, monitor, and drive accountability and transparency into program health including effectiveness, execution confidence, and realization of intended value and outcomes.
Operations & Execution:
- Define business operating models and decision-making practices that improve decision quality, organizational effectiveness.
- Stand up and mature the centralized strategy and governance capability, defining how work moves from enterprise priorities through decisions, execution, and leadership visibility.
- Escalate unresolved issues and drive leadership decisions that maintain momentum and portfolio performance.
- Propose modifications to policies and practices related to fraud risk management.
- Shape the fraud technology roadmap by evaluating best-in-class tools and AI capabilities.
- Thoughtfully allocate capacity and resources for the portfolio.
- Work closely with product, platform, and technology teams to make recommendations around buy-versus-build decisions and use of third-party investments that introduce best in class fraud prevention and detection capabilities.
Leadership & Stakeholder Influence:
- Build and lead a high-performing organization responsible for program strategy, governance, prioritization, planning, and business operations.
- Establish a culture of accountability, ownership, disciplined execution, and continuous improvement.
- Build the initial team and establish scalable leadership, talent, and operating practices that support continued growth of the organization over time.
- Develop leaders capable of influencing across organizational boundaries and driving enterprise outcomes.
- Develop executive communications that clearly articulate portfolio priorities, tradeoffs, risks, investment needs, and performance outcomes.
- Collaborate, influence, and drive decision-making by build alignment across Business, Product, Technology, Operations, Finance, and Risk stakeholders.
- Support leadership in developing strategic recommendations, business cases, and portfolio decisions.
Now Requirements (Required):
List:
- 10+ years of experience in fraud portfolio management, business operations, enterprise transformation, strategy execution, program management, or related disciplines.
- 5+ years of experience leading teams and developing talent in a complex, matrixed organization.
- Demonstrated success building governance and operating models that translate strategy into measurable business outcomes.
- Demonstrated capability to build or mature a centralized enterprise function, bringing structure and accountability to responsibilities previously distributed across multiple teams.
- Experience leading prioritization, dependency management, capacity planning, and cross-functional execution.
- Experience establishing accountability mechanisms and driving execution across multiple stakeholder groups without direct authority.
- Strong analytical, problem-solving, and decision-making capabilities.
- Exceptional executive communication skills, including development of strategic recommendations, executive presentations, and decision-oriented materials.
- Proven ability to influence senior leaders, navigate ambiguity, and deliver results in a fast-paced environment.
- Strong stakeholder management and relationship-building skills.
- Bachelor's degree required.
Preferred Qualifications:
- Experience supporting technology, product, risk, operations, fraud, cybersecurity, or enterprise transformation organizations.
- Experience with Agile delivery models, portfolio-management methodologies, and strategic planning processes.
- Familiarity with financial services, fraud prevention, authentication, cybersecurity, or risk-management environments.
Benefits (What’s in it for you):
List:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
Also there is intro about Hybrid Work and Flexibility: "Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis." That's a benefit-ish but not a list; could be a paragraph under Benefits.
We should include that as prose under Benefits maybe.
Now we need to output HTML fragment with sections.
Structure:
About the role
... (intro paragraph(s) )
Responsibilities
- ... ...
Requirements
- ... ...
Qualifications
- ... ...
Benefits
Our Hybrid Work and