Director, Fraud Strategy, Governance & Operations (PL)

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. First, there is a description: "Your opportunity Director, Fraud Program Strategy, Governance & Operations Fraud prevention is critical..." This is about the role. So we can have

About the role

with paragraphs. Then responsibilities: The posting includes sections: SAFE Strategy & Prioritization, Governance, Accountability & Program Health, Operations & Execution, Leadership & Stakeholder Influence. Those are responsibilities. So we can combine into a

• list. Requirements: "What you have Required" bullet list: 10+ years experience..., 5+ years leading teams..., Demonstrated success..., Demonstrated capability..., Experience leading prioritization..., Experience establishing accountability..., Strong analytical..., Exceptional executive communication..., Proven ability..., Strong stakeholder..., Bachelor's degree required. Qualifications: maybe same as requirements? The posting also has "Preferred" section: Preferred Experience supporting technology..., Experience with Agile..., Familiarity with financial services... That could be Qualifications or Skills. We'll treat "Preferred" as Qualifications or Skills. The instruction: Use sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. We have Requirements (mandatory). Qualifications (preferred). Skills maybe from required: analytical, problem-solving, decision-making, executive communication, stakeholder management. Could separate. But we should not create thin sections. We need substantive content. We have Benefits: The posting includes "What’s in it for you" with list: Hybrid Work and Flexibility approach, competitive benefits package: 401(k) with company match and Employee stock purchase plan, Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions, Paid parental leave and family building benefits, Tuition reimbursement, Health, dental, and vision insurance. Pay: Not mentioned. So we should NOT include Pay section. Schedule: Not mentioned (maybe hybrid work flexibility). Could be considered Schedule? The posting mentions Hybrid Work and Flexibility approach. That's about work arrangement, not schedule specifics. Might be considered Benefits? Could be part of Benefits. But we have a Benefits section already; we could include hybrid work there. However the instruction: only include Schedule if posting actually states them. It does not state specific schedule (e.g., full-time, part-time). So we omit Schedule. Thus sections: About the role, Responsibilities, Requirements, Qualifications (preferred), Skills (maybe from required), Benefits. We need to ensure we don't repeat job title as heading. Not include Job ID. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details like "28-day sabbatical after every 5 years of service for eligible positions". Keep that. We need to format responsibilities as
  • . Each bullet can be a sentence or phrase. We need to extract responsibilities from the sections: SAFE Strategy & Prioritization: - Own prioritization recommendations and strategic investment guidance for program leadership, ensuring investments align to enterprise objectives, risk reduction, client outcomes, and available capacity. - Lead complex fraud challenges, identify control and process gaps, challenge existing assumptions, and develop enterprise business strategies that reduce fraud risk while balancing client experience, operational efficiency, and business objectives. - Drive the translation of fraud, risk, or operational challenges into actionable business requirements, strategic roadmaps, and prioritized investment recommendations. - Partner with business, technology, and risk teams to prioritize and deliver firm-wide capabilities that combat new and emerging fraud threats and schemes. - Provide strategic input, business priorities, and investment recommendations to planning processes including roadmap alignment, and capacity allocation. Governance, Accountability & Program Health: - Own program governance and decision-making frameworks, ensuring decisions are timely, transparent, and aligned to strategic objectives. - Create clear operating routines and connection points across stakeholder groups so priorities, decisions, dependencies, and commitments are understood and managed consistently. - Drive accountability for program commitments, ensuring priorities, decisions, actions, and investments translate into measurable outcomes. - Evaluate, monitor, and drive accountability and transparency into program health including effectiveness, execution confidence, and realization of intended value and outcomes. Operations & Execution: - Define business operating models and decision-making practices that improve decision quality, organizational effectiveness. - Stand up and mature the centralized strategy and governance capability, defining how work moves from enterprise priorities through decisions, execution, and leadership visibility. - Escalate unresolved issues and drive leadership decisions that maintain momentum and portfolio performance. - Propose modifications to policies and practices related to fraud risk management. - Shape the fraud technology roadmap by evaluating best-in-class tools and AI capabilities. - Thoughtfully allocate capacity and resources for the portfolio. - Work closely with product, platform, and technology teams to make recommendations around buy-versus-build decisions and use of third-party investments that introduce best in class fraud prevention and detection capabilities. Leadership & Stakeholder Influence: - Build and lead a high-performing organization responsible for program strategy, governance, prioritization, planning, and business operations. - Establish a culture of accountability, ownership, disciplined execution, and continuous improvement. - Build the initial team and establish scalable leadership, talent, and operating practices that support continued growth of the organization over time. - Develop leaders capable of influencing across organizational boundaries and driving enterprise outcomes. - Develop executive communications that clearly articulate portfolio priorities, tradeoffs, risks, investment needs, and performance outcomes. - Collaborate, influence, and drive decision-making by building alignment across Business, Product, Technology, Operations, Finance, and Risk stakeholders. - Support leadership in developing strategic recommendations, business cases, and portfolio decisions. We'll put all these as
  • items. Requirements (mandatory): - 10+ years of experience in fraud portfolio management, business operations, enterprise transformation, strategy execution, program management, or related disciplines. - 5+ years of experience leading teams and developing talent in a complex, matrixed organization. - Demonstrated success building governance and operating models that translate strategy into measurable business outcomes. - Demonstrated capability to build or mature a centralized enterprise function, bringing structure and accountability to responsibilities previously distributed across multiple teams. - Experience leading prioritization, dependency management, capacity planning, and cross-functional execution. - Experience establishing accountability mechanisms and driving execution across multiple stakeholder groups without direct authority. - Strong analytical, problem-solving, and decision-making capabilities. - Exceptional executive communication skills, including development of strategic recommendations, executive presentations, and decision-oriented materials. - Proven ability to influence senior leaders, navigate ambiguity, and deliver results in a fast-paced environment. - Strong stakeholder management and relationship-building skills. - Bachelor's degree required. Qualifications (preferred): - Experience supporting technology, product, risk, operations, fraud, cybersecurity, or enterprise transformation organizations. - Experience with Agile delivery models, portfolio-management methodologies, and strategic planning processes. - Familiarity with financial services, fraud prevention, authentication, cybersecurity, or risk-management environments. Skills: Could extract from required: analytical, problem-solving, decision-making, executive communication, stakeholder management. But we already have those in requirements. Might be redundant. Perhaps we can combine required and qualifications into Requirements and Qualifications, and not have Skills. But we need to follow instruction: include a section ONLY when posting has real, specific content for it. We have content for Skills? The posting mentions "Strong analytical, problem-solving, and decision-making capabilities." That's a skill. Also "Exceptional executive communication skills". Also "Strong stakeholder management". So we could make a Skills section with those bullet points. However we already have them in Requirements. To avoid duplication, we could move skill-specific bullets to Skills and keep other experience bullets in Requirements. But the instruction says preserve ALL substantive information; we can split but must not lose any. Let's decide: We'll put experience-based requirements in Requirements, and skill-based bullets in Skills. Qualifications for preferred. Thus: Requirements: - 10+ years of experience in fraud portfolio management, business operations, enterprise transformation, strategy execution, program management, or related disciplines. - 5+ years of experience leading teams and developing talent in a complex, matrixed organization. - Demonstrated success building governance and operating models that translate strategy into measurable business outcomes. - Demonstrated capability to build or mature a centralized enterprise function, bringing structure and accountability to responsibilities previously distributed across multiple teams. - Experience leading prioritization, dependency management, capacity planning, and cross-functional execution. - Experience establishing accountability mechanisms and driving execution across multiple stakeholder groups without direct authority. - Bachelor's degree required. Skills: - Strong analytical, problem-solving, and decision-making capabilities. - Exceptional executive communication skills, including development of strategic recommendations, executive presentations, and decision-oriented materials. - Proven ability to influence senior leaders, navigate ambiguity, and deliver results in a fast-paced environment. - Strong stakeholder management and relationship-building skills. Qualifications (Preferred): - Experience supporting technology, product, risk, operations, fraud, cybersecurity, or enterprise transformation organizations. - Experience with Agile delivery models, portfolio-management methodologies, and strategic planning processes. - Familiarity with financial services, fraud prevention, authentication, cybersecurity, or risk-management environments. Benefits: - Hybrid Work and Flexibility approach balancing ongoing commitment to workplace flexibility, serving clients, and belief in value of being together in person regularly. - Competitive benefits package: - 401(k) with company match and Employee stock purchase plan - Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions - Paid parental leave and family building benefits - Tuition reimbursement - Health, dental, and vision insurance We need to format Benefits as
    • . Could have nested list? Probably just list items. We need to output only HTML fragment, no markdown. Let's craft:

      About the role

      ... paragraph(s) ...

      We need to include the description about the role: The first paragraph(s) up to "This role succeeds by translating strategy into action, driving accountability, and ensuring commitments become results." plus maybe the paragraph about newly centralized organization. Let's capture: "Your opportunity Director, Fraud Program Strategy, Governance & Operations Fraud prevention is critical to protecting clients, strengthening trust, and enabling Schwab's long-term growth. As Director, 1st Line Fraud Strategy, Governance & Operations, you will help shape how Schwab prioritizes, governs, and executes investments across Schwab’s Fraud program which resides in the 1st Line of Defense. In this role, you will be responsible for coordinating fraud prevention, authentication, identity verification, and fraud-risk capabilities across the firm, partnering across the Business, Financial Crimes Risk Management, Technology and Operations teams to deliver end-to end solutions that mitigate fraud risk. Reporting to the Managing Director, 1st Line Fraud Risk Management, you will drive strategy, governance, prioritization, planning, and operational execution, ensuring leaders can make informed decisions, align investments to strategic objectives, and deliver measurable business outcomes. This is a highly visible leadership role that requires balancing strategic thinking with disciplined execution across a complex, matrixed environment. This role succeeds by translating strategy into action, driving accountability, and ensuring commitments become results. As part of a newly centralized organization, this leader will help establish and mature a strategy, governance, and operations capability that brings greater coordination, clarity, and discipline to work that has historically been distributed across the firm." We'll put that in

      . Now responsibilities:

      Responsibilities

      • ... each bullet ...
      We need to ensure we don't lose any bullet. Let's list them exactly as phrased. I'll copy each bullet: SAFE Strategy & Prioritization: - Own prioritization recommendations and strategic investment guidance for program leadership, ensuring investments align to enterprise objectives, risk reduction, client outcomes, and available capacity. - Lead complex fraud challenges, identify control and process gaps, challenge existing assumptions, and develop enterprise business strategies that reduce fraud risk while balancing client experience, operational efficiency, and business objectives.