Director, Fraud

About the role

For our client, we are seeking a Director Fraud to join the team of a leader in the Finance & Insurance space. This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a regulated financial services environment.

Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $162,500 – $250,000 annually

Responsibilities

• Develop and implement a comprehensive fraud risk strategy to reduce losses for legitimate customers
• Manage Fraud KPIs end-to-end, including metrics, operations capacity, and performance reporting
• Lead teams in assessing and mitigating fraud incidents effectively and swiftly
• Conduct root cause analyses on fraud events and provide data-backed recommendations
• Collaborate on designing features that identify trends and protect users from threats
• Improve operational tools to enhance the detection and prevention of fraud
• Create and enforce policies regarding platform usage and compliance

Qualifications

• 12+ years of experience in trust and safety, fraud risk management, and compliance in financial services, particularly with digital assets
• Proven success in building and scaling fraud programs in regulated environments with cross-functional teams
• Ability to work in ambiguity and across time zones, maintaining global alignment
• Expertise in driving fraud incident management and stakeholder alignment quickly
• In-depth knowledge of payments fraud (ACH, card), digital asset fraud, and BSA/AML, KYC compliance
• Experience defining and improving operational KPIs for fraud operations
• Hands-on experience with AI/ML fraud detection systems and understanding of audit processes

Benefits

• Competitive starting pay
• Discretionary annual bonus
• New hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off