Director, Fraud Payment

Position Summary

The Director of Fraud Payment leads the end-to-end fraud risk management program within Enterprise Payments, serving as the first line of defense for fraud detection, prevention, and operational response. This role is accountable for delivering a transaction-centric fraud strategy embedded directly into payment flows, ensuring real-time detection and mitigation across ACH, wires, debit, check, and emerging payment rails. The Director will drive the shift from siloed fraud processes to an integrated fraud-and-AML ecosystem, partnering closely with Compliance as the second line of defense for strategy, governance, and regulatory oversight. This leader will advance technology modernization, analytics, and process integration to strengthen fraud risk mitigation while maintaining seamless customer experience and supporting business growth.

Essential Duties And Responsibilities

• Develop and execute a payment-focused fraud strategy embedded within transaction flows, systems, and operational processes.

• Lead end-to-end fraud lifecycle management, including transaction screening, alert generation, investigations, case management, and chargebacks.

• Own detection, response, and operational performance across Enterprise Payments.

• Enhance fraud technology, build real-time fraud detection capabilities, advanced analytics, and integrated fraud technology platforms; enhance data, reporting, and infrastructure to improve visibility and decision-making.

• Oversee fraud risk across customers, dealer, and payment-related fraud typologies to ensure comprehensive coverage.

• Establish audit-ready controls, documentation, governance frameworks, escalation protocols, and RACI structures aligned with enterprise strategy.

• Drive collaboration, lead cross-functional collaboration with Payment Operations, Technology, Compliance, Risk, and Data teams, and drive continuous improvement, technology integration, and post-incident review.

Qualifications and Competencies

• Minimum of 10 years of experience in payment fraud, financial crime, or risk management.

• Minimum of 5 years of leadership experience managing fraud or financial teams.

• Payments and compliance expertise: deep knowledge of ACH, wires, cards, checks, and RTP, paired with hands-on experience operating within or partnering alongside AML and broader compliance frameworks.

• Bachelor’s degree in business, Finance, Risk Management, or related field (or equivalent experience).

• Fraud risk expertise: deep experience in fraud detection, prevention, investigation, real-time decisioning, and transaction-monitoring environments.

• Risk and governance leadership: strong understanding of first-line vs second-line models, ability to balance risk mitigation with customer experience, and commitment to regulatory and organizational standards.

• Enterprise transformation capability: proven ability to lead large-scale, cross-functional initiatives across complex, matrixed organizations.

• Executive communication strength: skilled in stakeholder management, senior-level communication, and driving alignment across diverse teams.

Additional Requirements

• Overtime required – N/A

• Travel 10-20% - as required on an as needed basis

• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA