Director, Fraud

About the role

The Director, Fraud - Ops and Policy will lead the development and implementation of a comprehensive fraud risk strategy to mitigate losses while minimizing impact to good customers across various products. They will own Fraud Key Performance Indicators (KPIs) end-to-end, collaborate with product managers and data scientists, and engage with senior leadership and external stakeholders.

Responsibilities

• Work with stakeholders to develop and implement a comprehensive fraud risk strategy to mitigate losses while minimizing impact to good customers across a variety of products
• Own Fraud Key Performance Indicators (KPIs) end-to-end — define metrics, manage operational capacity and queue health, and deliver regular performance reporting to executive leadership and, where applicable, board-level risk committees
• Lead cross-functional teams in identifying, assessing, and responding to fraud incidents and mitigating them quickly
• Lead structured root cause analyses on fraud events, platform abuse patterns, and operational failures; translate findings into data-backed recommendations and sustainable systemic fixes rather than purely tactical patches
• Collaborate product managers and data scientists to design rules and features that identify trends and proactively address potential threats
• Provide feedback and recommendations regarding operational issues to aid in the design and deployment of tools and features that improve detection, response, and prevention across fraud and abuse vectors while enabling good customers
• Oversee the creation and enforcement of policies related to platform usage
• Collaborate with legal, compliance, and product teams to ensure alignment with regulatory requirements and industry best practices for internal and external reporting and ensure said requirements are met
• Engage with senior leadership and external stakeholders, including regulators and industry partners, to stay informed on emerging risks and regulatory changes
• Manage and mentor employees, fostering a culture of accountability, continuous improvement, and user-centricity

Qualifications

• 12+ years of experience in trust and safety, fraud risk management, and compliance within the financial services, including digital assets
• Demonstrated success building and scaling fraud programs and operational teams in a regulated, financial environment, including with geographically dispersed team members and cross-functional teams
• Objectives-driven and able to work with ambiguity and align with team members globally with the flexibility to connect at what could be off-hours locally
• Demonstrated ability to drive fraud incident management to quickly mitigate attacks and align stakeholders, as necessary
• Deep knowledge of payments-related fraud (ACH, card), digital asset fraud, and regulatory frameworks including BSA/AML and KYC requirements
• Experience with Reg E, Reg Z, and card network rules
• Experience conducting or directing formal root cause analyses on fraud incidents and translating findings into durable policy, tooling, or process recommendations
• Experience managing fraud and integrity risk on event-contract, prediction market, or derivatives platforms, including familiarity with CFTC oversight frameworks and market manipulation detection techniques
• Experience with AI/ML-powered fraud detection and scoring systems, including governance practices around model explainability and auditability for regulatory review
• Exposure to incident management workflows and operational tooling (e.g., Jira or equivalent) for tracking fraud events, managing escalations, and driving resolution at scale across distributed teams

Preferred qualifications

• Deep hands-on experience with payment rails (ACH, card, bank integrations)
• Deep understanding of regulatory fraud frameworks as they apply to digital asset and fintech platforms
• Experience operationalizing compliance with regulatory requirements such as the NYDFS Cybersecurity Regulation (23 NYCRR 500)
• Familiarity with regulatory exams or engagements with U.S. and international regulators relevant to digital asset platforms, including FinCEN, NYDFS, the CFPB, the OCC, the CFTC, the FCA (UK), ESMA (EU), and MAS (Singapore), and AUSTRAC (Australia)
• Passion for crypto

Benefits

Competitive starting pay
A discretionary annual bonus
Long-term incentive in the form of a new hire equity grant
Comprehensive health plans
401K with company matching
Paid Parental Leave
Flexible time off

Pay

Salary Range: The base salary range for this role is between $162,500 - $250,000 in the State of New York. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

Schedule

At Gemini, we offer a hybrid work approach at our hub offices, balancing the benefits of in-person collaboration with the flexibility of remote work. Expectations may vary by location and role, so candidates are encouraged to connect with their recruiter to learn more about the specific policy for the role. Employees who do not live near one of our hubs are part of our remote workforce.