Director, Foundation Project Service Office

This position has a hybrid schedule.

About the role

This role provides strategic support and operational leadership for key project work within CHOP Foundation. Positioned as a capacity multiplier, facilitator, and coordination hub for select projects, the PSO enables Foundation leaders to focus on strategy, decisions, and outcomes. Within a defined portfolio, the PSO provides process and project management support, surfaces risks, elevates prioritization needs across competing demands, and manages and optimizes Workfront, Foundation's project management system.

Responsibilities

• Strategy & Leadership
  • Advance the introduction of the PSO aligned to strategic and annual planning priorities
  • Coordinate the Strategic and Annual Plan processes with Foundation stakeholders
  • Build rapport with Foundation leaders and understand their priorities to translate goals into actionable, well-sequenced initiatives with clear outcomes, dependencies, and milestones
  • Position the PSO as a facilitator and enabler, not a decision-maker or gatekeeper, reinforcing clarity between authority and accountability
• Process & Project Management
  • Oversee management and optimization of the Workfront system, aligning fit and practices with user needs and rolling out new functionality to enhance staff productivity
  • Oversee a portfolio of cross-team, enterprise, and operational initiatives
  • Ensure consistent project intake, prioritization, sequencing, and reporting practices within the PSO portfolio
  • Proactively identify and escalate risks, dependencies, and resource conflicts; recommend adjustments to scope, timing, or resourcing to protect outcomes
  • Provide visibility through concise, decision-ready reporting used by leaders in active decision-making forums
• Process Improvement & Standards
  • Lead targeted process improvement efforts where friction exists for interconnected functions
  • Introduce standards, tools, and templates where it makes sense to improve Foundation practices, prioritizing practical solutions that staff can readily adopt
• People & Team Leadership
  • Directly manage and develop a team of five, skilled in process, project, and change management methods
  • Set clear expectations, roles, and success measures for the PSO, ensuring consistency of approach while allowing flexibility by initiative
  • Foster a culture of partnership, transparency, and continuous improvement within the PSO
  • Leverage existing certifications and expertise (e.g., PMP, Prosci, Six Sigma) while guiding consistent application across the team
• Change Management & PSO Acceptance
  • Lead change management efforts associated with PSO’s introduction and ongoing maturity
  • Build strong relationships with key leaders to ensure PSO is a valuable addition/complement to work, avoiding administrative burden and overlap
  • Address resistance and anxiety created by increased visibility, prioritization, and tradeoffs with diplomacy, clarity, and data
  • Evaluate effectiveness, including user-feedback gathering, to improve PSO effectiveness and to scale PSO’s project portfolio

Requirements

• Bachelor's Degree (Required)
• At least seven (7) years of project management experience (Required)
• At least three (3) years of leadership, management or supervisory experience (Required)
• At least nine (9) years of project management experience (Preferred)
• At least five (5) years of leadership, management or supervisory experience (Preferred)
• At least five (5) years of related experience in a healthcare, academic, medical center, business development or fundraising environment (Preferred)

Skills and Abilities

• Expert proficiency in project management
• Advanced proficiency with work & project management software platforms (Adobe Workfront)
• Expert knowledge of Project Management Body of Knowledge guidelines (PMBOK)
• Advanced knowledge of healthcare / research operations and systems
• Substantial knowledge of risk management principles
• Substantial knowledge of change management principles
• Excellent verbal and written communications skills
• Excellent critical thinking / problem-solving skills
• Excellent customer service skills
• Excellent time management skills
• Excellent organizational skills
• Excellent presentation skills
• Excellent analytical skills
• Strong leadership skills
• Solid strategic planning skills
• Ability to collaborate with stakeholders at all levels
• Ability to influence others to accomplish tasks outside of the direct span of control
• Ability to work independently with minimal supervision

Licenses and Certifications

• Project Management Certification (PMP) - Project Management Institute (PMI) - upon hire (Preferred)
• Lean Six Sigma Green Belt (LSSGB) - American Society for Quality (ASQ) - upon hire (Preferred)
• Six Sigma Green Belt (CSSGB) - American Society for Quality (ASQ) - upon hire (Preferred)
• Six Sigma Black Belt (CSSBB) - American Society for Quality (ASQ) - upon hire (Preferred)
• Certified Change Practitioner - Prosci Inc - upon hire (Preferred)
• Change Management Certification - Association of Change Management Professionals (ACMP) - upon hire (Preferred)

Pay

Salary range: $117,900.00 - $156,300.00 annually. Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly. This job is eligible for an incentive program.