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Director, Forward Deployed Engineering & AI GTM Lead

Aircall · New York, NY · 3 wk ago
HybridEngineering$200k–$230k/yrFull-time

About the role

The Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent. This role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments.

Key Responsibilities

  • Lead, coach, and grow the Forward Deployed Engineering team from 3 FDEs today to 7–8 by H1 '26, setting clear standards for technical excellence, execution rigor, and customer impact.

  • Stay closely involved in active customer engagements and strategic initiatives, providing technical guidance, solution direction, and senior-level support where needed.

  • Drive strong AI Agents go-to-market execution by embedding disciplined operating practices across the team, including pipeline hygiene, forecasting accuracy, and effective collaboration with Sales, AM, SE, Partners, and CEs.

  • Pilot the team using data-backed operating models, defining and tracking clear input and output KPIs to assess performance, drive accountability, and accelerate AI Agent adoption (e.g., activity metrics, time-to-value, deployment quality, usage and revenue impact).

  • Maintain deep technical credibility by staying close to the product and real-world use cases—comfortable coding in at least one language and highly fluent with APIs, integrations, and modern system architectures.

  • Guide the design and delivery of scalable AI Agent deployments, including integrations with CRMs, help desks, and System-of-Truth platforms.

  • Build and evolve playbooks, reference architectures, and deployment frameworks that enable repeatable, high-quality execution as the team scales.

  • Lead cross-functional programs focused on AI Agents success, coordinating efforts across Product, Engineering, Marketing, Support, and GTM teams.

  • Represent field execution and customer needs in close partnership with Product and Engineering, influencing roadmap priorities and delivery decisions.

  • Drive internal enablement and upskilling across GTM teams, ensuring Aircall Voice Agent is clearly understood, well-positioned, and effectively adopted.

Qualifications

  • 7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience strongly preferred.

  • Strong entrepreneurial mindset, as this is a startup within a startup (even better if former founder)

  • Strong technical foundation, including hands-on experience with APIs, integrations, and data-driven systems; ability to code in at least one language (e.g., Python or JavaScript).

  • Demonstrated ability to lead execution in complex, cross-functional environments while staying close to the field.

  • Experience working within overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices.

  • Proven ability to build scalable playbooks and operating models that move teams beyond ad hoc delivery.

  • Excellent communication and stakeholder management skills, translating between technical and business audiences.

  • Strong interest in AI and applied automation; prior experience in AI, conversational AI, or adjacent domains is a significant plus.

  • Experience with CRMs, help desks, and System-of-Truth architectures is highly desirable.

Pay

$200,000 - $230,000 a year

This base range is not including an annual bonus (80/20 split), equity, and other benefits. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.

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