Director Food & Beverage
Marcus · Milwaukee, WI · 2 mo ago
ManagementFull-time
What You Will Be Doing
- Drive improvement in guest satisfaction and food quality metrics throughout all Saint Kate outlets and maintain a strong, visible presence throughout the hotel to support both guests and associates.
- Promote a positive work environment by enhancing associate satisfaction, supporting retention efforts, and encouraging internal career growth and succession development.
- Monitor financial performance for all outlets, including labor management, expense control, and budget adherence, while identifying opportunities for improvement and implementing corrective measures.
- Participate in weekly forecasting, scheduling, and strategic planning and assist with the creation of the annual hotel budget and support ongoing planning and action plan development.
- Work with other departments and leadership teams to contribute to the overall success of the hotel.
- Develop pricing, service, and product strategies.
- Identify and stay current on market trends within the industry.
- Utilize customer satisfaction surveys to develop and implement action plans to address areas of need.
- Work closely with purchasing department to ensure operational costs are within budget and supervise inventory management.
- Own vendor and customer relations.
- Ensure safety and sanitation requirements are being adhered to.
- Other duties as assigned.
What We Are Looking For
- 5+ years of progressive Food & Beverage leadership experience, including at least 3 years in an executive-level role within high-volume hotel, restaurant, catering, or resort environments
- Experience in full-service hotels preferred
- Strong knowledge of Food & Beverage operations, including service standards, culinary and beverage programs, and food safety
- Demonstrated financial acumen with experience managing P&Ls, forecasting, inventory controls, revenue performance, and capital expenditures
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and POS systems
- Strategic and entrepreneurial mindset with the ability to drive innovation, creativity, and continuous improvement
- Strong understanding of local market trends and competitive landscape
- Exceptional leadership skills with a proven ability to motivate, mentor, and develop high-performing teams
- Excellent interpersonal, written, and verbal communication skills
- High level of integrity with the ability to handle confidential information with discretion
- Dependable and adaptable, with the ability to work a flexible schedule including days, evenings, weekends, and holidays
About Us
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.
What’s In It For You
- Participation in the annual Executive Committee bonus program
- Free Downtown Parking
- Medical, dental, vision and life insurance offered for full-time associates after one month of employment
- Eligibility for 401K participation, with company match, following one month of employment
- Paid Time Off accrual starting on first day
- Discounts at Marcus Hotels & Resort locations including hotel, golf, ski, and spa
- Free/discounted movie tickets at Marcus Theater locations
- Career development opportunities
About Saint Kate
Saint Kate is an equal opportunity employer.