Director Food & Beverage

Marcus Hotels & Resorts · Milwaukee, WI · Today

On-siteManufacturingFull-time

About the role

As the Director of Food and Beverage at Saint Kate – The Arts Hotel, you will provide leadership and oversight for all food and beverage outlets and culinary areas. Serving on the Executive Committee, you will drive strategic food and beverage programs while increasing profitability and operational efficiency. Saint Kate is a modern, luxury hotel in Milwaukee’s Theater District, celebrated for its artistic inspiration and elite award-winning experience. As part of Marcus Hotels & Resorts, we engage a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers.

Responsibilities

Drive improvement in guest satisfaction and food quality metrics across all outlets, maintaining a strong, visible presence throughout the hotel to support guests and associates.
Promote a positive work environment by enhancing associate satisfaction, supporting retention efforts, and encouraging internal career growth and succession development.
Monitor financial performance, including labor management, expense control, and budget adherence, while identifying opportunities for improvement and implementing corrective measures.
Participate in weekly forecasting, scheduling, and strategic planning; assist with the creation of the annual hotel budget and ongoing action plan development.
Collaborate with other departments and leadership teams to contribute to the overall success of the hotel.
Develop pricing, service, and product strategies in alignment with market trends.
Utilize customer satisfaction surveys to develop and implement action plans addressing areas of need.
Work closely with the purchasing department to ensure operational costs remain within budget and supervise inventory management.
Manage vendor and customer relations.
Ensure adherence to safety and sanitation requirements.
Perform other duties as assigned.

Requirements

5+ years of progressive Food & Beverage leadership experience, including at least 3 years in an executive-level role within high-volume hotel, restaurant, catering, or resort environments.
Experience in full-service hotels preferred.
Strong knowledge of Food & Beverage operations, including service standards, culinary and beverage programs, and food safety.
Demonstrated financial acumen with experience managing P&Ls, forecasting, inventory controls, revenue performance, and capital expenditures.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and POS systems.
Strategic and entrepreneurial mindset with the ability to drive innovation, creativity, and continuous improvement.
Strong understanding of local market trends and competitive landscape.
Exceptional leadership skills with a proven ability to motivate, mentor, and develop high-performing teams.
Excellent interpersonal, written, and verbal communication skills.
High level of integrity with the ability to handle confidential information with discretion.
Dependable and adaptable, with the ability to work a flexible schedule including days, evenings, weekends, and holidays.

Benefits

Participation in the annual Executive Committee bonus program.
Free downtown parking.
Medical, dental, vision, and life insurance offered for full-time associates after one month of employment.
Eligibility for 401K participation, with company match, following one month of employment.
Paid Time Off accrual starting on the first day.
Discounts at Marcus Hotels & Resort locations, including hotel, golf, ski, and spa.
Free or discounted movie tickets at Marcus Theater locations.
Career development opportunities.

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