Director Food and Beverage, West Region

About the role

Provide strategic leadership and operational oversight for food and beverage programs across managed communities in the West Region. Partner with association boards, developers, and on-site management to enhance resident experiences, improve efficiency, drive revenue growth and profitability, and ensure financial accountability. Develop and implement best practices, support community growth initiatives, lead talent acquisition and development for F&B teams, and give hands‑on operational support to ensure exceptional service and consistent performance across properties.

Responsibilities

• Provide leadership support and operating expertise in F&B as a value‑added service to managed communities across the region
• Drive increase in additional F&B revenue and P&L accountability to operating budgets through financial reporting and F&B operations
• Lead customer service and resident experience improvements through development and improvement of F&B SOPs and best practices, driving operational improvements and consistency
• Create implementation plans to support execution of F&B programs, products, pricing and menu changes with association boards, developers and management teams
• Conduct evaluations and present recommendations, strategic options and business plans to associations in the areas of F&B
• Support growth and sales process to communities with F&B operations
• Assist with talent needs of F&B teams including recruitment and development
• Manage F&B teams to maximize profitability and develop a service culture
• Work on site to support and/or cover for property position deficits
• Practice and adhere to FirstService Residential Global Service Standards
• Conduct business with the highest standards of personal, professional and ethical conduct
• Perform or assist with any operations as required to maintain workflow and meet schedules
• Notify supervision of unusual equipment or operating problems and the need for additional material and supplies
• Participate in meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain knowledge of new developments, requirements, policies and regulatory guidelines
• Follow all safety precautions while performing work
• Follow all policies and Standard Operating Procedures as instructed by Management
• Perform any range of special projects, tasks and other related duties as assigned

Requirements