Director Food and Beverage, West Region

Job Overview

The Director of Food and Beverage-West Region provides strategic leadership and operational oversight for food and beverage programs across managed communities throughout the region. This role partners with association boards, developers, and on-site management teams to enhance resident experiences, improve operational efficiency, drive revenue growth and profitability, and ensure financial accountability.

Responsibilities

• Provide leadership support and operating expertise in food and beverage (F&B) as a value-added service to managed communities across the region
• Drive increase in additional F&B revenue, Profits and Loss (P&L) accountability to operating budgets through financial reporting and F&B operations
• Create implementation plans to support the execution of F&B programs, products, pricing and menu changes in conjunction with the association board, developer and management teams
• Conduct evaluations and present recommendations, strategic options and business plans to associations in the areas of F&B
• Aid in talent needs of F&B teams including recruitment and development
• Manage F&B teams to maximize profitability and develop a service culture
• Practice and adhere to FirstService Residential Global Service Standards
• Always conduct business with the highest standards of personal, professional and ethical conduct
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies and regulatory guidelines
• Ensure all safety precautions are followed while performing the work
• Follow all policies and Standard Operating Procedures as instructed by Management
• Perform or assist with any operations as required to maintain workflow and to meet schedules

Qualifications

• Bachelor’s degree in F&B Management or similar 4-year degree
• Ten (10) years progressive leadership responsibility
• Strong financial skills for budgeting, monitoring food and beverage financial performance
• Strong understanding of bar operations, casual and upscale dining and kitchen procedures
• Ability to work on site and cover vacancies in the restaurant for extended periods of time until a suitable replacement is hired and on-boarded
• Strong leadership, teaching, diagnostic and analytic skills
• Results oriented; working within approved budget; conserves company resources; knows the goals of the company
• Excellent verbal and written communication skills
• Active listener who can anticipate issues and drive for mutually satisfactory resolution
• Service-oriented mindset, with multi-tasking abilities and a flexible, resilient attitude

Physical Requirements and Working Environment

• Must be able to lift 25lbs
• Must be able to sit for extended periods of time
• Must be able to stand for extended periods of time
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business
• Must have finger dexterity for typing/using a keyboard
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property
• The work environment characteristics are normal office conditions
• Consistent and regular attendance required
• Hours over and above normal office hours will occur, including evenings and some weekends
• Schedule is subject to change based on business needs

Tools and Equipment Used

• Valid Driver’s License and State Mandated Vehicle Insurance required
• Computer and peripherals, standard and customized software applications and tools, and usual office equipment

Travel

• 75% travel required as well as some nights and weekends based on property events

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, please visit www.fsresidential.com/california.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.

All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.