Director Field Reimbursement

About the role

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions spanning the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real‑life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana.

The Director, Field Reimbursement provides strategic leadership, operational oversight, and performance management for Field Reimbursement Managers (FRMs) supporting pharmaceutical manufacturers across multiple therapeutic areas. This individual is responsible for developing high‑performing field reimbursement teams that deliver exceptional provider education, patient access support, reimbursement expertise, and customer engagement while ensuring compliance with all company and manufacturer requirements. The Director partners closely with clients, internal leadership, operations, training, quality, analytics, and commercial teams to ensure successful program execution, achievement of key performance indicators, and exceptional customer satisfaction. This position requires a strong understanding of reimbursement, patient access, payer landscapes, specialty pharmacy, provider workflows, and field‑based customer engagement.

Responsibilities

• Leadership – Lead, coach, mentor, and develop a team of Field Reimbursement Managers across assigned manufacturer programs; foster a culture focused on accountability, collaboration, patient‑centered support, and continuous improvement; conduct regular field observations, coaching sessions, performance reviews, and development planning; drive employee engagement, retention, and succession planning; recruit, interview, hire, and onboard field reimbursement talent.
• Client Partnership – Serve as a strategic business partner to pharmaceutical manufacturer clients; participate in governance meetings, business reviews, launch planning, and strategic initiatives; present program performance, trends, insights, and recommendations to internal leadership and external clients; build trusted relationships with client leadership and cross‑functional stakeholders; identify opportunities to improve customer experience and program performance.
• Operational Excellence – Ensure successful execution of all field reimbursement services; monitor program metrics, workload distribution, productivity, and quality standards; develop and implement operational processes that improve efficiency and scalability; collaborate with Operations, Quality, Compliance, Technology, and Training teams; ensure adherence to service level agreements (SLAs), KPIs, and contractual obligations.
• Reimbursement & Market Access Expertise – Provide leadership related to medical and pharmacy benefit reimbursement, prior authorization processes, appeals support, benefits investigations, claims processing, coding and billing education, government and commercial payer policies, specialty pharmacy distribution models, buy‑and‑bill and specialty pharmacy pathways, patient support programs, financial assistance resources; remain current on reimbursement trends, payer policy changes, and evolving access challenges.
• Strategic Planning – Support product launches and lifecycle management; develop field deployment strategies and territory optimization recommendations; analyze customer insights and market trends; identify opportunities to improve access and reimbursement support; partner on resource planning and forecasting; drive continuous process improvement initiatives.
• Cross‑Functional Collaboration – Partner closely with Client Services, Commercial Leadership, Operations, Training, Quality Assurance, Compliance, Human Resources, Analytics, Technology, Project Management, and Medical Affairs (as appropriate).
• Performance Management – Monitor and improve customer satisfaction, field productivity, case outcomes, provider engagement, quality metrics, compliance standards, employee performance, client satisfaction, and financial performance of assigned programs.

Requirements

• Bachelor's degree or equivalent years of FRM leadership experience
• 8+ years of pharmaceutical reimbursement, patient access, market access, or specialty pharmacy experience
• 5+ years of people leadership experience
• Experience leading field‑based teams
• Strong knowledge of healthcare reimbursement and payer processes
• Experience supporting pharmaceutical manufacturer programs
• Excellent leadership and coaching skills
• Strong presentation and executive communication abilities
• Ability to analyze data and make strategic business recommendations
• Proficiency with CRM systems, Microsoft Office, and reporting platforms
• Ability to travel approximately 50‑75%

Qualifications

• Experience supporting multiple therapeutic areas
• Product launch experience
• National account or field leadership experience
• Experience in managing manufacturer clients

Skills

• Leadership and coaching
• Presentation and executive communication
• Data analysis and strategic recommendation
• CRM systems proficiency
• Microsoft Office proficiency
• Reporting platforms proficiency
• Reimbursement and payer expertise
• Field‑based team management

Benefits

• Medical, dental, and vision plans, including HSA‑ and FSA‑eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual