Director, Field Onboarding
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we help improve the safety, efficiency, and sustainability of the physical operations that power our global economy—including agriculture, construction, field services, transportation, and manufacturing. This role will help digitally transform these industries at scale.
About the role
This Director, Field Onboarding will lead and scale Samsara’s onboarding and ramping programs for our Sales, Customer Success, and Renewals teams. This high-impact role will accelerate time to productivity, ensuring every new hire gains the knowledge, skills, and confidence to deliver exceptional results. The ideal candidate will serve as a strategic partner to GTM leadership, Enablement, RevOps, and cross-functional stakeholders to define, operationalize, and continuously improve our onboarding and ramping programs. This is a highly visible role requiring a strong bias for action, program management excellence, and a proven track record of leading teams in a fast-paced environment. This is a remote position open to candidates residing in the US.
Responsibilities
- Lead and scale onboarding programs for Sales, Customer Success, and Renewals to drive accelerated ramp and improve performance outcomes.
- Partner closely with Sales, RevOps, Product Marketing, and Enablement to align programs with business goals.
- Define and operationalize a global onboarding and ramping strategy, including standardizing curriculum, processes, and tools for repeatability and scale.
- Track and report on key program KPIs such as ramp time, attainment during ramp, onboarding completion, and engagement metrics.
- Identify and mitigate program risks, proactively addressing roadblocks to execution.
- Establish a center of excellence for onboarding, bringing a continuous improvement mindset to all processes and programs.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
- Hire, develop, and lead an inclusive, engaged, and high-performing team.
Requirements
- Bachelor’s degree from an accredited university.
- 2–3 years of people leadership experience.
- 6–8 years of enablement experience in a fast-paced SaaS environment.
- Direct sales experience with a strong understanding of GTM motions.
- Demonstrated organizational leadership skills, including clear communication, the ability to influence without authority, and fostering collaborative environments.
- Strong communication skills, including written documentation, presentation design, and meeting management.
- Proven ability to manage complex, cross-functional programs end-to-end.
- Strong business acumen and understanding of sales onboarding best practices.
Qualifications
- Experience scaling onboarding programs for multiple GTM functions (Sales, CS, Renewals) at a high-growth B2B SaaS company.
- Proficiency with enablement and learning platforms (e.g., Highspot, Lessonly, WorkRamp, Mindtickle) and tools like Salesforce and Google Workspace.
- Experience in program measurement and data-driven decision making.
- Certifications or training in adult learning, instructional design, or program management.
Pay
Annual base salary range: $113,680—$203,000 USD.
Benefits
- Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles).
- Flexible, employee-led remote model.
- Professional development stipend.
- Comprehensive health and parental leave plans.