Jobs · Customer Service · Texas

Director, Field Leadership & Strategic Accounts – South TX Ecosystem

Genentech · Austin, TX · 2 mo ago
Customer Service$210k–$390k/yrFull-time

The Director, Field Leadership & Strategic Accounts – South TX Ecosystem will be a key leader focused on delivering healthcare solutions to customers and their partners. This field-based role covers Southern Texas, with preference given to candidates living in the Greater Houston, Austin, or San Antonio area.

About the role

As a Director, Field Leadership & Strategic Accounts, you will work closely with the Executive Director, Healthcare Market (HED) to shape the strategic vision for the ecosystem and engage with healthcare stakeholders. You will lead a diverse team of experts to drive growth and prioritize patient outcomes, customer satisfaction, and business objectives. Responsibilities include:

  • Managing an ecosystem Commercial team responsible for diverse product portfolios and aligning with ecosystem and therapeutic area priorities.
  • Contributing to and executing the strategic near and long-term vision for the healthcare ecosystem to assist in identifying and executing partnerships that enhance customer experience and improve patient outcomes.
  • Leading the development and execution of customer account planning for target accounts to deliver maximum impact opportunities.
  • Building, leading, and motivating a diverse team with deep functional and therapeutic area expertise.
  • Fostering a culture that enables employees at all levels to live Genentech’s Operating Principles.
  • Traveling to meet customer account needs and attend relevant therapeutic conferences.

Requirements

  • Bachelor’s Degree (required).
  • 8 or more years of work experience, with a minimum of 3 years in field management, marketing, or cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related fields.
  • Account management or alliance/partnership management experience, including developing and implementing account plans for health ecosystem players (e.g., health systems or hospitals).
  • Proven track record in coaching, training, and/or mentoring peers or others to meet or exceed goals.
  • Excellent communication, interpersonal, negotiation, and relationship management skills.

Preferred Qualifications

  • Advanced degree.
  • Fluency in Spanish.
  • Deep Payer Experience, including local, regional, and national understanding of payers in Texas & Oklahoma.
  • Account Management Experience, including local, regional, and national understanding of health systems in Texas & Oklahoma.
  • In-depth knowledge of strategy development, including contracting strategy, administration, and pull-through.
  • Strong executive presence and ability to engage with C-Suite executives.
  • Strong Account Negotiation skills.

Schedule

  • Field-based position requiring significant driving (company-provided or personal vehicle).
  • Overnight travel may be required.

Pay

The expected salary range for this position based on the primary location of Texas is $209,900.00 – $389,900.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is also eligible for incentive compensation.

Benefits

This position qualifies for the benefits detailed at Genentech’s benefits link.

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