Jobs · Customer Service · Texas

Director, Field Leadership & Strategic Accounts – South TX Ecosystem

Genentech · Houston, TX · 2 mo ago
Customer Service$210k–$390k/yrFull-time

From the beginning, Genentech has been a team of highly dedicated, passionate individuals united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs. Our goal is to compel the customer to act on behalf of their patients while showing great commitment to the rare disease community, whose support is key.

About the role

As a Director, Field Leadership & Strategic Accounts you will be a key leader focused on delivering healthcare solutions to customers and their partners. You will work closely with the Executive Director, Healthcare Market (HED) to shape the strategic vision for the ecosystem and engage with healthcare stakeholders. You will lead a diverse team of experts to drive growth and prioritize patient outcomes, customer satisfaction, and business objectives.

  • Manage an ecosystem Commercial team responsible for diverse product portfolios and align with ecosystem and therapeutic area priorities.
  • Deeply understand the unique needs of each customer in their pursuit of improved patient outcomes, lower costs, and improved quality of care by building, maintaining, and leveraging networks and relationships in the healthcare ecosystem and co-creating solutions with customers.
  • Contribute to and execute the strategic near and long-term vision and direction for the healthcare ecosystem set by the Executive Director, Healthcare Ecosystem and therapeutic areas to assist Squads in identifying partnerships and executing partnerships which enhance customer experience, improve patient outcomes, and deliver on business opportunities for Genentech.
  • Lead the development and execution of customer account planning for target account(s) to deliver maximum impact opportunities.
  • Be open to business travel to meet customer account needs and attend relevant therapeutic conferences.
  • Build, lead, and motivate a diverse team of people with deep functional and therapeutic area expertise. With the ecosystem leadership team, harness the collective expertise of the ecosystem team to engage effectively and compliantly across the ecosystem.
  • Create and foster a culture that enables and requires employees at all levels to live our Operating Principles in all aspects of their work.

This is a field-based role covering Southern Texas. It is preferred that candidates live in the Greater Houston, Austin, or San Antonio area for consideration. Once hired, the position title will be 'Healthcare Director' in harmony with internal roles of the same nature.

Requirements

  • Bachelor’s Degree (required).
  • 8 or more years of work experience with a minimum of 3 years previous field management experience and/or marketing experience with cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems).
  • Previous experience includes account management or alliance/partnership management experience, including developing and implementing account plans for various health ecosystem players (e.g., health system or hospital).
  • Proven track record in coaching, training, and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets, and other responsibilities.
  • Excellent communication and interpersonal skills, including negotiation and relationship management, drive the achievement of objectives.

Preferred Qualifications

  • Advanced degree.
  • Fluency in Spanish.
  • Deep Payer Experience, ideally including local, regional, and national understanding of payers in Texas & Oklahoma.
  • Previous Account Management Experience, ideally including local, regional, and national understanding of health systems in Texas & Oklahoma.
  • In-depth knowledge of strategy development, including contracting strategy, administration, and pull-through.
  • Strong executive presence and ability to engage with C-Suite executives.
  • Strong Account Negotiation skills.

Schedule

  • Field-based position with overnight travel required.
  • Significant driving of either a company-provided or personal vehicle is required, as well as prolonged periods of sitting, both of which are part of the essential duties and responsibilities of the role.

Pay

The expected salary range for this position based on the primary location of Texas is $209,900.00 – $389,900.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role.

Benefits

This position qualifies for the benefits detailed at the link provided below.

Relocation benefits are not available for this role.

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