Director, Field Alliances Operations

About the role

The Director role within the Field Alliances Operations team will be responsible for building and managing Field Alliances Operations theater team supporting the rapidly growing CrowdStrike Partner ecosystem and partnering with our Alliances leadership team.

Responsibilities

• Business Partner for Theater leader - be the go to for the Theater leader, helping them manage their business and solve problems, partnering with the extended Alliances operations team.
• Build out and manage a team to ensure day-to-day operational excellence of Crowdstrike Alliances team.
• Work proactively with Alliances leaders, align with their strategy and priorities.
• Lead territory planning, goal setting and quota assigning process for Theater.
• Be an expert on operational processes and advisor to Alliances leader(s) and their team(s).
• Understand and interpret of data and ability to prepare metrics and KPIs that are shared with management on a regular basis.
• Advise on process enhancements and liaise with the IT and capability team. Participate in QBRs to ensure processes are aligned with the needs of the business and provide recommendations for the future state.
• Institute best practices and scalable processes including data flow.
• Identify opportunities to constantly improve and streamline processes, especially as the partnership model expands.
• Align with cross-functional teams to ensure positive user experience for our partners.
• Help to set up KPIs to help monitor and optimize sales and partner performance.
• Onboard of new hires. Manage knowledge transfer and training materials.

Requirements

• Bachelor's degree
• 10 years People Management experience
• 10 years of Field Sales OR Channel/Partner Operations experience
• Proven experience in managing field territory models
• Proven experience in leading a goaling/quota setting process
• Possess the ability to establish strong partnerships and relationships and successfully work across organizational boundaries
• Ability to quickly synthesize data and provide recommendations
• Excellent presentation and communication skills
• Expertise in business applications including Excel, PowerPoint, Salesforce and PowerBI (Tableau is a plus)
• Curious mind and willingness to constantly improve experience for our partners and internal teams
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.