Director Facilities-Corporate

About the role

The Corporate Director of Facilities plays a crucial role in ensuring Urban Pathways’ buildings are safe, well-maintained, and reflective of a positive environment for clients. Reporting to the Chief Program Officer, this position oversees Facilities Operations, Maintenance, Cleaning, Fleet Management, and Long-term Capital and Preventive Maintenance planning.

Responsibilities

• Ensure compliance with all governmental policies, procedures, regulations and codes where applicable.
• Establish and monitor a written property maintenance and preventive maintenance program and oversee implementation of same including building maintenance projects and maintenance staff.
• Ensure efficient operation and maintenance of mechanical systems and all aspects of the buildings and grounds security and cleanliness by working with maintenance staff to ensure timely repairs, regular ongoing maintenance and efficient apartment turnover.
• Schedule apartment turnovers for move-ins, move-outs, and transfers in coordination with building maintenance staff to ensure apartments are in superior condition for occupancy.
• Communicate and report to the appropriate Supervisor any matters regarding liability and risk management issues at property as well as any suggestions to improve or enhance quality of life issues provided by the clients/residents.
• Manage and track an organization-wide work order system in response to tenant reports and inspection findings. Follow up with Director of Operations to ensure work was completed satisfactorily.
• Provide guidance to all management staff on facility-related matters.
• Conduct monthly inspections of all Urban Pathways facilities to ensure compliance with applicable governmental policies, procedures, regulations and codes where applicable.
• Maintain the utmost confidentiality of all applicant and client information.
• Monitor facility operations and ensure compliance with Urban Pathways’ policies and procedures.
• Develop tracking tools and systems to monitor facility-related compliance.
• Aid in the development of proposals and/or contracts with funding or potential funding sources on facility-related matters.
• Establish linkages with community providers and work closely with the Chief Program Officer to obtain letters of agreement.
• Establish relationships with vendors and supervise merchandise quality.
• Establish and promote relationships with internally and with community organizations and groups, funding and regulatory agencies.
• Represent Urban Pathways at governmental, private, community and agency meetings as designated by the Chief Program Officer.
• Maintain professional communication both verbally and in writing at all times.
• Facilitate/attend staff meetings, training, and supervisory sessions, as required.
• Attend property management meetings, regulatory property inspections, and management reviews, as required.
• Respond to all communications including telephone, email and other oral and written inquiries in a timely manner.

Qualifications, Education And Experience

• Bachelor’s degree
• Candidates with the equivalent combination of training and education will be considered.
• Minimum of 3 years of supervisory experience in areas of maintenance and/or construction, ideally in a residential or shelter setting.
• Extensive knowledge of building and maintenance procedures, including experience dealing with electrical systems, plumbing, HVAC, and general carpentry.
• Knowledge of construction; ability to interpret mechanical and architectural drawings and plans with a proven record of project management required.

Skills & Competencies

• Proficient computer skills, including Microsoft Office, Excel and Word.
• Experience implementing and using Facilities Management software a plus.
• Effectively sets and prioritizes goals as well as specific work activities.
• Effective leadership and supervisory skills.
• Proficient in interpersonal communication and independent problem-solving.
• Identify and resolve problems in a timely manner and work well in group problem solving situations.
• Handle multiple priorities and work independently in a fast-paced environment.
• High level of accountability, reliability, and responsiveness.
• Strong skills in budget management and fiscal oversight.

Attributes

• Demonstrated commitment to the mission and values of the organization.
• Ability to adapt to changing needs, priorities, and unexpected challenges.
• Work effectively with other departments, such as program staff, to meet the needs of the clients and ensure a high standard of service delivery.
• Develop long-term maintenance and improvement plans that align with the organization’s goals and ensure the sustainability of the facilities.

Benefits

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.