Director, F&B

About the Role

The Director of Food & Beverage provides leadership and strategic planning for all facets of F&B department operations at Rosie’s Gaming Emporium in Richmond, VA. This role is accountable for guest experience, revenue, profitability, operational consistency, product quality, team performance, and compliance in a fast-paced gaming and entertainment environment.

Responsibilities

• Leads the hiring, training, development, performance management, and efficient deployment of Food & Beverage team members and leaders.
• Plans and organizes workloads, staffing levels, schedules, and assignments; establishes clear performance expectations and holds assigned team members accountable for results.
• Establishes and maintains department standards, operating procedures, service expectations, goals, budgets, staffing plans, and administrative processes to ensure efficient and effective Food & Beverage operations.
• Directs and manages assigned Food & Beverage outlets, including restaurants, bars, concessions, buffets, and other operations, ensuring appropriate leadership coverage and execution of daily operating requirements.
• Analyzes operating reports and financial results and manages revenue, labor, food and beverage costs, expenses, inventory, and other controllable costs to meet or exceed budget and profitability objectives.
• Directs restaurant and beverage operations to maximize profitability while maintaining appropriate product quality, service standards, food safety, and guest satisfaction.
• Oversees menu and beverage program development, pricing, costing, and POS accuracy and evaluates new offerings based on quality, guest demand, operational feasibility, and financial performance.
• Reviews the performance, strengths, and opportunities of Food & Beverage operations and implements changes to improve service, operational effectiveness, productivity, and financial results.
• Communicates and partners effectively with suppliers regarding product specifications, purchasing, inventory, and departmental needs while adhering to established procurement and cost-control procedures.
• Ensures appropriate inventory levels and controls are maintained and that products and supplies are properly received, stored, secured, and accounted for.
• Maintains cooperative working relationships with property leadership and other departments to ensure Food & Beverage priorities are aligned with overall property goals, events, promotions, and guest needs.
• Ensures guest satisfaction through visible leadership, timely resolution of service concerns, and consistent interaction with guests and team members to build guest loyalty.
• Partners with Marketing and property leadership on promotions, events, offerings, and other initiatives designed to attract guests and drive Food & Beverage revenue.
• Maintains and enforces compliance with applicable health, safety, food handling, sanitation, alcohol service, gaming, and other regulatory requirements, as well as Company policies and departmental procedures.
• Performs other duties and responsibilities as assigned.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred; equivalent combination of education and relevant experience will be considered.
• Progressive Food & Beverage leadership experience in a restaurant, casino, hotel, racing, entertainment, or comparable hospitality environment.
• Experience leading multiple Food & Beverage outlets and managing financial performance, labor, service, and operational standards.
• Demonstrated success leading large-scale gaming and hospitality operations with responsibility for financial performance, regulatory compliance, team member engagement, and guest satisfaction.

Skills

• Demonstrated leadership and management skills, including the ability to develop leaders, manage performance, and build effective teams.
• Ability to think strategically, translate business objectives into operating plans, and plan over a one-to-three-year horizon.
• Strong financial and business acumen, including budgeting, forecasting, labor management, cost controls, inventory management, and analysis of operating results.
• Excellent customer service and interpersonal skills.
• Excellent verbal and written communication skills, with strong presentation and public-speaking capabilities.
• Ability to exercise sound judgment and maintain composure in a fast-paced, high-volume hospitality and gaming environment.
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