Director External Communications - Merchant Solutions

About the role

The Director of External Communications for Merchant Solutions at Fiserv is responsible for developing and executing communication strategies to enhance the company's representation to external audiences across various business, media, and industry channels. This role involves working closely with senior leaders, marketing, legal, and business teams to craft clear, timely, and credible messaging that supports reputation, business priorities, and market visibility.

Responsibilities

• Lead the strategy, planning, and execution of external communications programs that support business priorities, corporate reputation, and market awareness
• Partner with business leaders, marketing, legal, and cross-functional stakeholders to develop messaging, communication plans, and media strategies for key initiatives
• Create and manage press releases, media materials, executive messaging, talking points, statements, and other external communications content
• Manage proactive and reactive communications related to product announcements, business milestones, thought leadership, issues management, and industry events
• Build and maintain media relations strategies that increase relevant coverage, support business objectives, and protect message consistency
• Develop and lead a team, set priorities, provide coaching, and drive high-quality execution across communications deliverables
• Evaluate program performance and improve outcomes through established communications goals, measurement approaches, and reporting
• Ensure message governance, review processes, and stakeholder alignment to maintain accuracy, timeliness, and brand voice consistency

Requirements

• 8+ years of experience in external communications, public relations, media relations, corporate communications, or a related field
• Experience creating communication strategies, media plans, writing and editing press releases, media material, and messaging for business initiatives in complex organizations
• Experience partnering with senior leaders and cross-functional stakeholders to manage reputation, issues, and external visibility
• Experience using measurable communication methods, including media performance analysis, engagement metrics, and reporting
• Bachelor's degree in Communications, Public Relations, Business, or a related field

Qualifications

• Experience in payments, financial services, fintech, or a regulated industry is a plus
• Experience supporting executive visibility, thought leadership, or business-to-business communication programs is a plus
• Experience with crisis communications, issues management, or communications in a publicly visible environment is a plus
• Master's degree in Communications, Public Relations, Business, or a related field is a plus

Skills

• Strong written and verbal communication skills
• Ability to manage multiple projects and meet deadlines
• Excellent organizational and project management skills
• Experience with media relations and crisis management
• Knowledge of regulatory requirements and compliance

Benefits

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize peer contributions
• Eight Employee Resource Groups to foster a collaborative culture and expand networks
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options available from day one
• Tuition assistance and reimbursement program
• Paid parental and military leave

Pay

$114,000.00 - $192,000.00 per year

Schedule

This role is on-site Monday through Friday. Fiserv considers in-person collaboration essential for the onboarding experience and overall productivity. The role requires use of a computer and audio equipment. Occasional travel (up to 10%) may be required.

Application Instructions

To apply, complete the step-by-step profile and attach your resume. Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. If you have questions about the application process, please contact AskHR.US@fiserv.com.

Equal Opportunity Employer

Fiserv is committed to providing equal employment opportunities for all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law. If you have a disability and need a reasonable accommodation during the application process, please contact AskHR.US@fiserv.com.

Warning About Fake Job Posts

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. If you believe you have received a fraudulent job posting, please report it to the appropriate authorities.