Director, External Communications

About the role

The RoleThis is a high-ownership role for a seasoned communications professional who has built earned media programs from the ground up and has stood in the room — or led the room — during a real crisis. You will be responsible for the company’s external reputation across press and industry channels, architect and maintain our crisis communications capability, and manage a supporting analyst relations function.

Key Responsibilities

• Lead all earned media strategy across trade, business, and technology press, with fluency in both the insurance carrier and collision repair markets the company serves
• Build and own relationships with key journalists, editors, and producers at priority publications and outlets
• Drive a proactive thought leadership placement program in close partnership with the content team: bylines, contributed articles, executive interviews, and feature coverage
• Own spokesperson readiness through training and maintenance programs
• Own a press release and media monitoring process that delivers internal visibility on news going out the door and coverage secured from PR and thought leadership activities
• Own the PR agency relationship, including setting the strategy, managing priorities, holding the agency accountable to outcomes, and escalating when performance warrants it
• Serve as a standing contributor to the unified corporate editorial calendar, ensuring PR activity is coordinated with content, internal comms, and marketing
• Architect, maintain, and continuously improve the company’s crisis communications playbook, including escalation protocols, spokesperson guidance, holding statement libraries, channel-by-channel response frameworks, and post-incident review processes
• Conduct regular readiness reviews and tabletop exercises to ensure the company can respond quickly and credibly when it matters
• Ensure customer-facing and employee-facing crisis communications are coordinated and sequenced correctly, in partnership with internal communications
• Support analyst relations as a supporting function, maintaining active relationships with relevant industry analysts covering insurance technology, insurtech, and adjacent enterprise software / AI categories
• Partner with the key leaders on advancing CCC’s position in the insurance sector
• Track analyst coverage, reports, and sentiment; ensure key analysts have accurate, current information about the company’s direction, differentiation, and customer outcomes
• Flag analyst perspectives that carry strategic relevance for product, sales, or executive leadership

Requirements

• 12+ years of communications experience, with at least 6 years focused on B2B technology PR
• A track record of earning meaningful coverage, including placements in trade and business press that moved perception
• Direct, hands-on experience owning or co-leading crisis communications response, including at least one live, high-stakes situation
• Experience managing external PR agencies with high standards and clear accountability
• Strong executive communication skills — you can advise the C-suite under pressure and push back when the instinct in the room is wrong
• Comfort operating in a lean team where you are both the strategist and the executor
• Familiarity with the insurance, financial services, or enterprise software sectors preferred; direct insurance industry experience a meaningful plus
• Experience with analyst relations at any level; deep AR expertise is not required but intellectual curiosity about the function is

Salary and Benefits

Salary range is: $157,417.86 - $190,000.00 This position is equity and bonus and/or commission eligible.

Career at CCC: CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

About CCC's Commitment to Employees: CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

For more information about our benefits, please check out our careers site. Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success.