Director, Experience / Creator Events

About the role

THE·TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Our brands and properties group partners with iconic brands and rights holders to turn relevance into revenue through integrated strategy and consulting, creative, live experiences and commercialization. We help clients understand, connect to and inspire global audiences by bringing together brands, properties and talent/creators to build meaningful relationships that drive measurable business outcomes. Shaped by our belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence. For more information, please visit the.team. Job Overview The Director, Client Services is a pivotal leadership role on THE TEAM's Experiential Team, responsible for overseeing the successful delivery of agency projects from brief through execution while simultaneously helping to build and grow the business. This individual will act as a trusted advisor to clients, providing both strategic direction and hands-on oversight, while shaping the future of the team. In this role, the Director will initially manage one direct report, with the expectation and opportunity to grow the team as the business expands. They must be entrepreneurial, nimble, and eager to build something from the ground up while balancing client service excellence with business development and retention in mind. Ideal candidates will not only have a knack for experiential execution, but also understand how experiential fits into broader integrated campaigns. They should have the ability to deliver high quality work across a wide range of budgets, from larger multi-million dollar activations to small $100K programs with limited resources. A passion for and previous experience with creator driven activations, music talent experiences, and cultural moments is essential. The Director must be a go getter, proactive in identifying opportunities, and ready to navigate the complexities of a large agency environment while driving growth and innovation.

Responsibilities

• Lead and grow a client services team, starting with 1 direct report and scaling up as business demands
• Mentor and develop talent across levels, building career paths and fostering a collaborative, high performance culture
• Drive strategic and innovative thinking, developing integrated experiential solutions that align with larger campaign objectives
• Maintain oversight of multiple accounts and projects, ensuring quality, consistency, and flawless delivery
• Build and nurture strong client relationships, focusing on both retention and identifying new business opportunities
• Partner across THETEAM's departments (strategy, creative, influencer, hospitality, etc.) to deliver integrated, culturally relevant programs
• Manage project budgets ranging from $100K to $4M+, draft agency fees, and ensure financial targets are consistently met
• Provide strong leadership in client conversations, navigating challenges and making quick, sound decisions in real time
• Champion process improvements