Senior Director, Experience / Creator Events

Job Overview

The Senior Director, Client Services is a pivotal leadership role on THE TEAM's Experiential Team, responsible for overseeing the successful delivery of agency projects from brief through execution while simultaneously helping to build and grow the business.

What You'll Do

• Lead and grow a client services team, starting with 1 direct report and scaling up as business demands
• Mentor and develop talent across levels, building career paths and fostering a collaborative, high performance culture
• Drive strategic and innovative thinking, developing integrated experiential solutions that align with larger campaign objectives
• Maintain oversight of multiple accounts and projects, ensuring quality, consistency, and flawless delivery
• Partner across THETEAM's departments (strategy, creative, influencer, hospitality, etc.) to deliver integrated, culturally relevant programs
• Manage project budgets ranging from $100K to $4M+, draft agency fees, and ensure financial targets are consistently met
• Provide strong leadership in client conversations, navigating challenges and making quick, sound decisions in real time
• Champion process improvements and team efficiencies while maintaining focus on white glove client service
• Act as a subject matter expert on experiential and its integration into larger brand campaigns

What We're Looking For

• Minimum of a Bachelor's Degree
• 8+ years of relevant agency experience in experiential, sports, entertainment, or culture
• Proven track record managing and growing client accounts, delivering large scale integrated projects from concept through execution
• Demonstrated ability to build and scale teams, with strong mentorship and leadership skills
• Deep understanding of the experiential landscape, with a passion for creator led activations and music talent experiences
• Previous experience working with integrated internal and external agency teams
• Ability to deliver strong results across budgets both large scale and small scale, including $100K programs with limited resources
• Exceptional written and verbal communication skills
• Highly organized, detail oriented, and capable of navigating fast paced environments
• Solution oriented mindset with ability to manage client challenges and complex scenarios
• Entrepreneurial drive with eagerness to build business from the ground up and contribute to agency growth
• Strong financial acumen and experience managing budgets across a wide range of scales
• Comfortable working within a large agency ecosystem, proactively collaborating across functions
• Ambitious, adaptable, and committed to pushing the boundaries of experiential marketing

Base Salary Range

Base salary range: $135k-$160k, plus bonus potential if applicable for role. Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc.

What We Offer

• Professional Development
• Generous Time Off
• Parental Leave
• Retail Plan
• Healthcare
• Ancillary
• Annual Discretionary Bonus