Senior Associate, Creator Experience

About the role

ShopMy is hiring a Senior Associate, Creator Experience to directly support and strategically grow our top-earning and high-potential creators. You will work closely with some of the most influential digital talent, ensuring they have the resources, insights, and hands-on support to maximize their success on ShopMy.

Responsibilities

• Strategic Support: Partner with creators to adopt best practices, unlock opportunities, and increase revenue on ShopMy.
• Performance Insights: Monitor creator data and surface tailored recommendations that drive measurable growth.
• High-Touch Service: Resolve inquiries quickly, troubleshoot issues, and ensure creators feel supported at every step.
• Cross-Functional Collaboration: Work with internal teams to deliver seamless experiences and scalable support models.

Requirements

• Bachelor’s Degree
• 2–4 years of experience in customer success, account management, partnerships, or creator economy roles
• Strong track record of building and maintaining relationships with high-profile talent
• Excellent communication and organizational skills with sharp attention to detail
• Problem-solving mindset and ability to work independently
• Familiarity with creator platforms, affiliate programs, digital marketing tools, and fashion trends is a plus
• Proficiency in Salesforce also a plus

Qualifications

• Energetic and passionate about working with top-tier creators
• Able to translate data into actionable strategies for growth
• Skilled at solving problems quickly to provide top-tier service
• Thrives in a fast-paced environment where you can make an immediate impact
• Takes ownership of your portfolio and drives measurable results

Skills

• Strong relationship-building skills
• Data analysis and interpretation
• Effective problem-solving and decision-making
• Ability to multitask and prioritize tasks

Benefits

In compliance with New York Pay Transparency Law, the salary range for this position is $80,000 - $100,000 USD. ShopMy offers a comprehensive benefits package including:

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Wellness & Social Stipend
• Technology Stipend
• Learning & Development Stipend
• 401k program (3% automated contribution from ShopMy!)
• Wellhub Membership
• Company retreats
• Opportunity to monetize your influence- all employees build out a ShopMy page!
• Birthday PTO
• New York HQ office