Director, Executive Support and Conferencing Services

About this role

The purpose of the Director, Executive Support and Conferencing Services is to curate a seamless, "invisible" digital experience for Gartner’s C-Level leadership and 150 identified VIPs. You will act as the primary technical advisor to the executive suite, bridging the gap between complex enterprise IT and high-touch service delivery. By shifting the culture from reactive troubleshooting to proactive friction reduction, you ensure technology is a silent enabler rather than a distraction, particularly during high-stakes events like Board meetings and global earnings calls. Ultimately, you are the single point of accountability for the executive technology experience, prioritizing zero-downtime standards across office, home, and travel environments.

Predictive Health Monitoring

• Utilize Nexthink and other tools to monitor the digital experience of our VIP environment.
• Correlate endpoint, application, and network signals to identify any friction before it impacts an executive’s workflow.
• Shift the team’s culture from reactive to proactive.
• Hunt for systemic friction—slow-loading apps, stuttering video feeds, or degrading battery—and remediate it behind the scenes.
• When systemic issues arise, partner with Engineering, Security, and Ops to drive permanent architectural improvements that harden the VIP experience.

Lead Specialized Team

• Navigate a matrixed organization, influencing Infrastructure, Digital Workplace, Security, and App teams to prioritize and tailor solutions that meet VIP specific needs without compromising enterprise standards.
• Deliver a high touch support model for our ELT and VIPs.
• Act as the primary technical advisor to the C-Suite.
• Communicate with poise, translating complex technical hurdles into clear, practical solutions.
• Direct the planning and execution of all high-stakes meetings.
• Implement rigorous health checks and "preventative maintenance" schedules for executive home offices, mobile devices, and office setups.
• Stay ahead of the curve.

Develop and Tune VIP Early Warning System

• Create custom dashboards and alerts that trigger immediate action from your team the moment a VIP's device performance deviates from the gold standard.

Deliver Executive-Level Reporting

• Develop and tune a "VIP Early Warning System."
• Deliver executive-level reporting on the health of the VIP ecosystem, using data to prove that "Zero-Downtime" isn't a goal, but a standard.

What You Will Need

• Demonstrated ability to act as a primary technical advisor to the C-Suite, translating complex technical hurdles into clear, practical solutions with high professional poise.
• Advanced technical knowledge across core technologies including M365 suites, enterprise Network infrastructure, and Security protocols to ensure a hardened and secure VIP environment.
• Proven skill in navigating a matrixed organization to drive alignment across Infrastructure, Digital Workplace, Security, and App teams to meet VIP-specific needs.
• Ability to develop and tune custom "VIP Early Warning Systems" using dashboards and alerts to maintain a zero-downtime standard.
• Capability to partner with Engineering and Ops to drive permanent architectural improvements and harden the VIP experience when systemic issues arise.
• Capacity to stay ahead of the curve by identifying and driving the delivery of new tools and services that enhance executive productivity and immersion.

What You’ll Receive

• Competitive compensation.
• Limitless growth and learning opportunities.
• A collaborative and positive culture.
• A chance to make an impact.
• Flexible working arrangements.
• 20+ PTO days plus holidays and floating holidays in your first year.
• Extensive medical, dental insurance and vision plan.
• 401K with corporate match, immediate vesting.
• Health-and-wellness-related allowance programs.
• Parental leave.
• Tuition reimbursement.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Gartner Gives Charity Match.
• And much more!