Director, Executive Operations

About the role

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact.

Snowflake's AI Native Engineering (FDE) Operations organization is seeking a Director, Execution Operations to run delivery at scale. Rather than operating in team-aligned silos, this function aligns to the entire business, specializing in a unique swimlane with a deep cross-functional mindset and flow.

Responsibilities

Reporting to the Sr. Director, Services Global Operations, you will own the end-to-end delivery operations engine — from resourcing and onboarding through ongoing capacity management — as well as the Execution mechanics that keep delivery healthy, including pricing execution, bookings support, and deal support.

• Own Resource Management & Staffing: Lead resource management and staffing across the FDE delivery business, ensuring the right people are matched to the right engagements at the right time.
• Drive Delivery Process Optimization: Continuously optimize delivery processes, removing friction and standardizing workflows so teams can execute consistently at scale.
• Lead Project Kickoff & Onboarding: Own project kickoff and onboarding — the backend project initiation that sets engagements up for success from day one.
• Manage Ongoing Capacity (RTB): Run ongoing, run-the-business capacity management, balancing demand against available supply and surfacing risks and opportunities to leadership.
• Execute Pricing Support & Guardrails: Operationalize pricing support and guardrails, ensuring deals are structured within approved Execution parameters set by the GTM strategy function.
• Enable Bookings & Deal Support: Provide bookings support and deal support (deal desk, deal structuring), partnering with Sales to accelerate and de-risk Execution cycles.
• Own Business-Critical Metrics: Drive performance against key delivery metrics — billable utilization, time to staff, time to start, and margin — and translate signals into clear actions for senior leadership.
• Lead a High-Performing Team: Lead, develop, and scale a global Execution operations team, setting clear expectations and elevating execution quality.

Qualifications

The following qualifications are required for this role:

• 10+ years of experience in delivery operations, Execution operations, professional services operations, or revenue operations, ideally in enterprise software or services.
• 5+ years in a leadership role, with experience leading global or distributed teams.
• Demonstrated ability to run day-to-day delivery operations (staffing, capacity, utilization) while driving strategic initiatives (process optimization, AI adoption).
• Strong understanding of Execution mechanics — pricing, bookings, deal desk, and deal structuring — in a services or SaaS context.
• Systems proficiency with PSA/ERP and CRM platforms (e.g., Salesforce, Certinia/FinancialForce, Workday); SQL and AI-enabled analytics a plus.
• Excellent communication and influencing skills, with sound judgment on when to use diplomacy versus firmness to drive alignment and results.
• Bachelor's degree in Business, Operations, or a related field; equivalent experience considered. MBA a plus.

Benefits

This role is eligible for a competitive benefits package that includes:

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• Flexible spending & health savings account
• At least 12 paid holidays
• Paid time off
• Parental leave
• Employee assistance program
• Other company benefits

Pay

The estimated base salary range for this role is $226,000 - $297,100. Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.