Director, ERP/CRM

Location: Suwanee, Georgia 30024

Travel: Up to 25% domestic and international

Salary: $180-205k

About the Role

We are seeking a strategic and results-driven Director, CRM/ERP to lead the strategy, delivery, and ongoing support of SAP and Salesforce environments. This leader will ensure enterprise applications are reliable, scalable, secure, and aligned with business objectives while driving measurable value for internal and external stakeholders.

The ideal candidate brings a strong combination of technical expertise, business acumen, executive presence, and people leadership, with a proven track record of delivering complex ERP and CRM initiatives.

Responsibilities

• Strategic Leadership
  • Develop and execute SAP and Salesforce roadmaps aligned with company growth and business objectives.
  • Evaluate emerging technologies and identify opportunities to improve capabilities, efficiency, and business value.
  • Establish KPIs and metrics to measure system performance, business impact, and ROI.
• ERP & CRM Operations
  • Oversee the reliability, scalability, support, development, and deployment of SAP and Salesforce solutions.
  • Partner with business stakeholders to prioritize technology initiatives and value-added opportunities.
  • Ensure applications, processes, documentation, vendors, contracts, and solutions meet governance, security, and legal requirements.
  • Drive continuous improvement across enterprise applications, integrations, and supporting processes.
• Project & Change Management
  • Lead large-scale SAP and Salesforce initiatives from strategy through implementation and adoption.
  • Ensure projects are delivered on time, within budget, and aligned with business objectives.
  • Lead change management and cross-functional engagement to drive successful user adoption.
  • Manage risks, dependencies, competing priorities, and multiple concurrent workstreams.
• People Leadership
  • Lead, mentor, and develop IT teams supporting ERP/CRM operations, projects, and strategic initiatives.
  • Build a culture focused on collaboration, accountability, innovation, and continuous improvement.
  • Promote a culture of execution, excellence, collaboration, sustainability, and continuous learning.
• Other Responsibilities
  • Travel up to 25% for company meetings, training, and other business needs, domestically and internationally.
  • Perform other duties as assigned.

Requirements

• Required Qualifications
  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
  • 10+ years of IT experience, including at least 7 years managing or implementing ERP and/or CRM platforms.
  • Proven experience leading large-scale ERP/CRM implementations, enterprise application initiatives, integrations, and cross-functional teams.
  • Strong understanding of major ERP and CRM platforms, cloud technologies, business processes, and system integrations.
  • Demonstrated experience with change management, user adoption, Agile delivery, process improvement, and risk mitigation.
  • Strong communication, leadership, negotiation, vendor management, strategic thinking, and stakeholder management skills.
  • Ability to manage multiple priorities and workstreams while delivering measurable business outcomes.
• Preferred Qualifications
  • PMP, ITIL, Scrum Master, or relevant ERP/CRM certifications.
  • Experience managing both SAP and Salesforce environments.
  • Experience leading enterprise technology transformations in complex or global organizations.
  • Strong understanding of cybersecurity, IT governance, compliance, and vendor management.

Benefits

This is an opportunity to shape the future of an organization's enterprise technology landscape while partnering with business leaders across the company. You will have the opportunity to influence strategy, lead high-impact transformation initiatives, develop talented teams, and deliver technology solutions that create meaningful business value.