DIRECTOR, EPIC INSTALL ANALYST TEAM

About the role

The Director, Epic Install Analysts, is a key enterprise leader accountable for delivering exceptional implementation outcomes defined by member KPIs through disciplined, process-driven execution, high-quality build, and strong cross-functional alignment.

Responsibilities

• Lead the technical Epic Install Analyst organization responsible for system build, configuration, testing, and delivery across a portfolio of implementations
• Partner tightly with the Director of Install Project Management to ensure alignment of scope, timelines, resources, and execution, operating as a unified leadership model for successful delivery
• Drive the organization’s install strategy, translating enterprise priorities into scalable, process-driven technical execution
• Ensure installs are aligned to member-specific goals and long-term success, not just initial delivery timelines
• Ensure go-live readiness through structured validation, testing, and quality assurance, including rigorous pre-go-live testing, defect management, and clear readiness criteria
• Define and own member success metrics and KPIs, ensuring implementations deliver measurable outcomes in stability, usability, revenue integrity, and clinical workflows
• Monitor and improve post-install performance outcomes, using data to continuously refine build and delivery practices
• Ensure full member readiness prior to go-live, including training proficiency, workflow adoption, and operational preparedness
• Lead high-quality go-lives and rapid stabilization, achieving time-to-stability targets aligned to OCHIN and member expectations
• Partner cross-functionally with Quality Assurance, Training, Maintenance, Development, Clinical Informatics, and OCHIN Billing Services to ensure seamless delivery and continuity from install through optimization
• Drive capacity planning, cross-training and workforce strategy to meet demand, ensuring the technical team is positioned to execute at scale
• Establish and maintain strong operational discipline, accountability, and performance management across leadership and analyst teams
• Track and report on organizational metrics, proactively managing risks, dependencies, and performance gaps
• Serve as an escalation point and internal consultant for complex implementation challenges
• Foster a high-performance, service-oriented culture, emphasizing collaboration, ownership, and continuous improvement

Requirements

• Bachelor’s degree in Healthcare Administration, Public Health, Business, or a related field (or equivalent combination of education and experience); Master’s degree preferred
• Minimum 10 years of experience in Epic implementation, build leadership, or healthcare IT delivery
• Minimum 5 years of management/leadership experience
• Demonstrated success leading large-scale, multi-site Epic implementations or install portfolios, delivering measurable member outcomes
• Deep expertise in Epic build, workflows, and the full implementation lifecycle
• Proven experience driving organizational readiness, user adoption, and post–go-live stabilization
• Change management: The ability to manage, inspire, and lead through change.
• Mentoring and skill building: The ability and desire to share knowledge, delegate to, and mentor new leaders.

Physical Requirements/Work Environment

Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action. Reading, speaking, writing, and understanding English. While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms. This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings. The role routinely uses standard office equipment such as computers and mobile devices. Travel is required to support OCHIN’s business requirements for go-live installations or training which may require travel by air, vehicle, or train. Work Location and Travel Requirements OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work From Home Requirements

Ability to work independently and efficiently from a home office environment High Speed Internet Service

Travel Requirements

All aspects of employment are based on merit, performance, and business needs. Salary Description Minimum $144,443 to Maximum $245,533