Director, Enterprise Quality Engineering

About the role

The Director, Enterprise Quality Engineering leads the enterprise orchestration of cross-platform quality validation, integration assurance, and end-to-end business workflow certification. This role ensures critical business processes operate reliably across segments, platforms, applications, APIs, data flows, environments, and release events. It is a technical leadership position with hands-on expectations, requiring deep understanding of modern engineering practices, validation strategy, technical problem-solving, automation, and monitoring patterns. The Director will guide teams through complex integration, reliability, and production quality challenges, leveraging AI-enabled quality engineering to improve validation intelligence, test design, defect prediction, synthetic monitoring, and enterprise release certification.

This role partners closely with Quality Engineering, Product, Engineering, Architecture, Platform Engineering, DevOps, Operations, Environment Management, and segment technology leaders to enhance release confidence, production reliability, and enterprise quality outcomes.

Responsibilities

• Lead enterprise quality validation strategy for end-to-end business workflows, cross-platform integrations, and multi-segment technology initiatives.
• Establish standards and operating models for integration assurance, release certification, automation, resiliency testing, and production quality validation.
• Provide technical leadership for complex validation scenarios, including dependency mapping, risk-based test planning, automation strategy, test data needs, and environment readiness.
• Partner across engineering, architecture, product, DevOps, release management, operations, cybersecurity, and platform teams to manage quality risks, resolve defects, and improve release readiness.
• Advance automation-first and AI-enabled quality engineering practices to improve test planning, defect analysis, risk prediction, release confidence, and quality insights.
• Own enterprise release certification, including readiness criteria, quality gates, executive reporting, risk escalation, and go/no-go recommendations.
• Drive reliability, resiliency, synthetic monitoring, smoke testing, post-release validation, and production quality practices for critical workflows and integrations.
• Define quality metrics, dashboards, and governance routines to provide visibility into validation progress, dependency risk, defect trends, release readiness, and production outcomes.
• Build and develop a high-performing quality engineering team while fostering a culture of technical excellence, accountability, collaboration, and continuous improvement.

Requirements

• 12+ years of experience in quality engineering, software engineering, test engineering, systems integration, technology delivery, or related technical disciplines.
• 5+ years of leadership experience managing technical teams or enterprise-scale quality engineering capabilities.
• Proven experience leading end-to-end testing, integration testing, release validation, or enterprise quality certification in complex environments.
• Hands-on knowledge of test strategy, automation, integration validation, production validation, defect analysis, risk assessment, Agile, DevOps, CI/CD, release management, and production readiness.
• Experience validating complex workflows across applications, platforms, APIs, data flows, and distributed systems, including reliability, resiliency, synthetic monitoring, observability, or operational readiness practices.
• Experience leveraging data, analytics, automation, or AI-enabled practices to improve quality insights, test effectiveness, risk detection, and release readiness.
• Strong executive communication, stakeholder management, analytical, problem-solving, and influencing skills in a matrixed environment.

Preferred Qualifications

• Experience in healthcare, insurance, financial services, or another regulated industry.
• Experience with enterprise transformation, platform modernization, cloud migration, or digital product delivery initiatives.
• Familiarity with modern architectures, including microservices, APIs, event-driven architecture, cloud-native platforms, data pipelines, and distributed systems.
• Experience with test automation, service virtualization, test data management, environment management, observability, synthetic monitoring, production validation, or operational readiness.
• Experience using AI-enabled tools, intelligent automation, quality metrics, dashboards, scorecards, or executive readiness reporting.
• Familiarity with enterprise release governance, change management, compliance, secure software delivery, and operational risk controls.

Work-at-Home Requirements

• Self-provided internet service must meet the following criteria: minimum download speed of 25 Mbps and upload speed of 10 Mbps; wireless, wired cable, or DSL connection suggested. Satellite, cellular, and microwave connections may be used only if approved by leadership.
• Associates in California, Illinois, Montana, or South Dakota will receive a bi-weekly payment for internet expenses.
• Humana will provide telephone equipment appropriate for business requirements.
• Work must be conducted from a dedicated space free of ongoing interruptions to protect member PHI/HIPAA information.

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Pay

The starting base pay range for this full-time (40 hours per week) position is $156,600 - $215,400 per year. Pay may vary based on geographic location and individual qualifications, including skills, knowledge, experience, education, and certifications. This role is also eligible for a bonus incentive plan based on company and/or individual performance.

Benefits

Humana offers competitive benefits supporting whole-person well-being, including:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, including company and personal holidays, paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.