Director - Enterprise Partner Support

Requisition Number: 235274

Key Responsibilities

• Lead the strategy, governance, and performance of the Enterprise Partner Support organization.
• Own and continuously improve the Partner Support operating model, including intake, triage, service delivery, escalation management, and support performance.
• Develop and execute initiatives that enhance efficiency, automation, self‑service capabilities, and the overall partner experience.
• Partner with business, field, technology, and transformation leaders to support adoption, operational readiness, and long‑term sustainment of enterprise capabilities.
• Establish and monitor service metrics, performance standards, and reporting to drive accountability and continuous improvement.
• Identify support trends, operational risks, and process improvement opportunities to improve business outcomes and reduce support demand.
• Lead, develop, and inspire a high‑performing team through coaching, talent development, workforce planning, and performance leadership.

Skills/Qualifications

• Minimum 10 years of experience in business operations, partner support, shared services, service delivery, information technology, process improvement, or related fields.
• Minimum 7 years of progressive leadership experience, including leading multi‑functional teams responsible for support operations, business enablement, shared services, technology support, or related functions.
• Minimum 5 years of experience communicating business and technical issues/solutions to all levels of management.
• Experience designing, implementing, and leading enterprise support operating models, intake/triage processes, service metrics, knowledge management, or shared service capabilities.
• Experience leading adoption, operational readiness, training/communication coordination, or sustainment activities for enterprise business capabilities.
• Experience building partnerships and influencing decisions across senior business, field, and technology leaders in a complex, matrixed environment.
• Bachelor’s degree.
• Preferred: Experience with SAP or other enterprise business platforms.
• Preferred: Experience leading continuous improvement, process simplification, automation, or demand‑reduction initiatives.

Benefits

• Comprehensive medical, dental, and vision benefits with premiums below the national average; four medical plan options, one at zero cost.
• Competitive pay.
• 401(k) with company match, profit sharing, and Employee Stock Ownership Plan (ESOP).
• Disability, life, and AD&D insurance.
• 100% company‑paid paid time off and holidays.
• Skills development, training, and career advancement opportunities.

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that keep facilities and employees clean, safe, and looking their best. Offerings include uniforms, mats, mops, towels, restroom supplies, workplace water services, first‑aid and safety products, eye‑wash stations, safety training, fire extinguishers, sprinkler systems, and alarm service. Headquartered in Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded on the Nasdaq Global Select Market under the symbol CTAS and is a component of both the S&P 500 and Nasdaq‑100 indices.

Job Category: Process Improvement
Organization: Operations
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift