Director, Enterprise Support

About the role

Backblaze is at an inflection point. Our enterprise customer base is growing fast, our Technical Account Manager team is delivering exceptional results, and the opportunity in front of us demands that we invest in the leadership and infrastructure to match that momentum.

Requirements

• Experience scaling a service delivery function
• Leadership of technical individual contributor teams
• Enterprise customer experience
• Process builder
• Cross-functional influence
• Data orientation
• Comfort with ambiguity

Qualifications

• Experience scaling a TAM, CSM, or technical support function at a SaaS or cloud infrastructure company
• Background leading through a period of rapid growth or significant organizational change
• Familiarity with cloud storage, developer tools, or infrastructure products
• Experience building or managing enterprise tiered service offerings

Benefits

• Healthcare for family, including dental and vision
• Competitive compensation and 401K
• RSU grants for full-time employees
• ESPP program
• Flexible vacation policy
• Maternity & paternity leave
• MacBook Pro to use for work, plus a generous stipend to personalize your workstation
• Childcare bonus (human children only)
• Fertility treatment and support
• Learning & development program
• Commuter benefits

Pay

The base pay range for this position is $160,000 - $175,000

Schedule

N/A