Director, Enterprise IT Business Applications

About the role

Founded in 1964, New York Blood Center (NYBC) has served the tri-state area for more than 60 years, delivering 500,000 lifesaving blood products annually to 150+ hospitals, EMS and healthcare partners. NYBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NYBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit nybc.org.

Responsibilities

• Responsible for the day-to-day operations and ongoing management of assigned enterprise application portfolios.
• Application portfolios include, but are not limited to BECS, GxP Applications, ERP, HRIS, CRM, LIMS, and other enterprise platforms; however, the scope of this role may expand to include additional application domains as enterprise needs evolve.
• Ensures the reliability, performance, and continuous improvement of these systems to meet enterprise and regulatory requirements.
• Day-to-day operational oversight of assigned application portfolios, including incident management, problem resolution, and SLA adherence.
• Solutions analysis, recommendations, and business requirements gathering.
• Application configuration, maintenance, and lifecycle management.
• Testing, quality assurance, and change management.
• Deployment, implementation, and end-user adoption.
• Vendor relationship management for application platforms.
• Business stakeholder relationship management, serving as a primary point of contact between IT and business units to ensure application solutions align with business needs and priorities.
• Partners with the Executive Director of Enterprise IT Applications to contribute to the strategic direction, evaluation, and quality assurance of the enterprise application portfolio.
• Coordinates with other IT leadership — including infrastructure, service delivery, security, and data science — as well as operational and support functions across the enterprise to ensure alignment with enterprise IT strategy.
• Works to foster a positive workplace culture and strong employee engagement.
• Collaborates with