Director, Enterprise Applications
About the Company
The American College of Healthcare Executives (ACHE) is an international professional society of more than 53,000 healthcare executives who lead hospitals, healthcare systems and other healthcare organizations. ACHE’s mission is to advance our members and healthcare leadership excellence. ACHE is a hybrid work environment, requiring 2 days per week in our Chicago office and as such, only Chicago area based candidates will be considered.
Summary
The Director of Enterprise Applications provides operational oversight for the organization’s core business software ecosystem. This role is responsible for collaborating with others on the design, deployment, integration, and continuous improvement of enterprise platforms, including our AMS built on Salesforce. The Director has deep technical knowledge of Salesforce and bridges the gap between our enterprise applications and business units, driving digital transformation initiatives that improve operational efficiency.
Responsibilities
- Partner with executive stakeholders (CIO, VP-level business sponsors) to shape the Salesforce roadmap, prioritize investments, and communicate technical trade-offs in business terms.
- Implement the enterprise Salesforce architecture strategy across Sales, Service, Commerce, Tableau, MuleSoft and adjacent platform capabilities, ensuring alignment with overall business and technology strategy.
- Serve as the top-level technical escalation point and design authority across all concurrent Salesforce initiatives, resolving cross-project architecture conflicts.
- Lead the integrations, multi-cloud solutions, including integrations with ERP, marketing automation, LMS, data warehouses, and other enterprise systems.
- Own technical risk management for the Salesforce platform, including release management, sandbox strategy, technical debt remediation, and org health monitoring.
- Anticipate Salesforce product roadmap changes (releases, AI/Agentforce capabilities, platform licensing) and advise leadership on their business impact.
- Lead, mentor, and build a high-performing team.
- Manage relationships, SLAs, and third-party software vendors.
- Assist with departmental capital and operational expense budgets for enterprise applications.
- Partner with the Infrastructure and Security team to ensure all applications