Director, Enterprise Data & Artificial Intelligence

About the Role

The Director, Enterprise Data & Artificial Intelligence serves as CRH Medical Corporation's strategic leader for enterprise data, business intelligence, analytics, and artificial intelligence. This role is responsible for developing and executing an enterprise-wide data strategy that transforms information into actionable insights, enables data-driven decision making, and leverages AI to improve operational efficiency, workforce productivity, and business performance across all CRH business segments. The Director will establish a single source of truth for enterprise reporting, oversee data governance, develop predictive analytics, and identify opportunities to automate processes through responsible AI technologies. This position partners closely with Executive Leadership and functional leaders across HR, Finance, Operations, Recruiting, Credentialing, Provider Services, Marketing, Revenue Cycle, Compliance, and Information Technology. This role is instrumental in supporting CRH's continued growth by transforming enterprise data into a strategic business asset and reports directly to the CFO.

Responsibilities

• Develop and execute CRH's enterprise data and analytics strategy aligned with corporate objectives.
• Establish enterprise data governance standards, policies, and best practices.
• Ensure data quality, integrity, consistency, security, and accessibility across all business functions.
• Develop enterprise data architecture supporting scalable business growth.
• Design and maintain executive dashboards and enterprise scorecards.
• Develop standardized organizational KPIs and reporting metrics.
• Build predictive and prescriptive analytics supporting strategic planning.
• Deliver meaningful business insights through advanced analytics and visualization tools.
• Identify operational trends, risks, and growth opportunities through enterprise data analysis.
• Lead CRH's responsible adoption of Artificial Intelligence technologies.
• Evaluate emerging AI solutions that improve operational effectiveness.
• Identify automation opportunities across administrative, operational, and clinical support functions.
• Develop AI governance standards and implementation guidelines.
• Partner with department leaders to integrate AI into existing workflows while ensuring regulatory compliance.
• Develop and maintain an integrated enterprise reporting environment consolidating data across Human Resources, Finance, Revenue Cycle, Credentialing, Recruitment, Marketing, Compliance, CRH Clinical Operations, CRH Staffing, CRH GI Solutions, and Executive Leadership.
• Develop executive dashboards providing real-time organizational performance.
• Automate recurring reports to improve efficiency and decision-making.
• Partner with the MSP to integrate enterprise systems and databases.
• Assist with building, maintaining, and continuously improving bi-directional API systems for speed, reliability, and quality.
• Develop scalable data models and reporting architecture.
• Optimize business intelligence platforms and reporting tools.
• Evaluate emerging analytics and AI technologies supporting organizational growth.
• Serve as the organization's enterprise analytics subject matter expert.
• Provide ultimate ownership of enterprise data quality and data integrity.
• Present data-driven recommendations to Executive Leadership and Divisional Leaders.
• Educate leaders on analytics, AI capabilities, and data-informed decision making.
• Foster a culture of innovation, continuous improvement, and data literacy across the organization.
• Travel as needed throughout the U.S. and Canada.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Data Analytics, Computer Science, Information Systems, Business Analytics, Statistics, Mathematics, Engineering, or a related field. Master's degree preferred.
• Eight (8) or more years of progressive experience in business intelligence, analytics, data management, or enterprise reporting.
• Five (5) or more years leading enterprise analytics initiatives.
• Experience implementing AI solutions and business intelligence platforms.
• Demonstrated success developing executive dashboards and enterprise reporting sourced from independent and diverse software systems.
• Experience managing enterprise data governance initiatives.
• Healthcare industry experience highly preferred.

Skills

• Exceptional analytical, strategic, and critical thinking skills with the ability to transform complex data into actionable business insights.
• Strong business, financial, and operational acumen with expertise in business intelligence, data governance, predictive analytics, and artificial intelligence.
• Proven ability to influence leaders, build collaborative relationships, and communicate complex information to technical and non-technical audiences.
• Demonstrated success managing multiple priorities, driving innovation, implementing data-driven solutions, and exercising sound judgment in a fast-paced, evolving environment.
• Advanced proficiency in Microsoft Power BI, Microsoft Fabric, SQL, Python, Azure Data Services, Microsoft Copilot, Power Automate, and Power Apps.
• Strong expertise in data warehousing, ETL (Extract, Transform, and Load) processes, enterprise reporting, dashboard development, data visualization, predictive analytics, and machine learning fundamentals.
• Advanced Microsoft Excel skills with the ability to integrate, analyze, and interpret complex datasets while developing scalable reporting solutions that support enterprise-wide decision-making and responsible AI initiatives.

Physical and Cognitive Requirements

The following demands are representative of the requirements necessary for an employee to perform the essential functions of the job successfully and safely. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

• Strength: Constantly pushes/pulls and/or lifts light objects less than 15 pounds; frequently pushes/pulls and/or lifts objects 15 pounds.
• Manual Dexterity: Constantly performs simple manipulative and gross body coordination skills.
• Coordination: Constantly performs tasks which require hand-eye coordination such as keyboard skills.
• Mobility: Prolonged periods of sitting at a desk and working on a computer.
• Visual: Constantly able to observe, judge, and estimate objects far away as in driving; closely as in reading communication.
• Hearing: Constantly communicates with employees, providers, teammates, and others.
• Concentrate: Constantly able to concentrate on minimal detail with little, minimal, and/or constant interruptions.
• Attention Span: Constantly needs to task/function for 10 minutes at a time up to and including more than 60 minutes at a time.
• Conceptualization: Constantly able to understand and relate to specific ideas either one at a time and/or several at a time. Constantly able to understand and relate to concepts behind specific ideas and theories behind several related concepts.
• Memory: Constantly able to remember tasks/assignments given to self and others during the course of the day and over long periods of time.
• Communication: Constantly able to communicate verbally using advanced level vocabulary. Constantly able to communicate in written word, using checklists with simple sentences and using advanced written skills.

Work Environment: Work is generally performed within an office environment with standard office equipment available. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.