Director, Enterprise Applications (Must reside in DC, MD, or VA)

Duties & Responsibilities

• Lead enterprise application architecture, integration strategy, and platform governance across APA's technology ecosystem.
• Design, implement, and oversee integrations between Salesforce and third-party platforms ensuring scalability, security, reliability, and operational efficiency.
• Evaluate emerging technologies, including artificial intelligence (AI), automation, platform enhancements, and industry best practices, and recommend solutions that improve business processes, system performance, and user productivity.
• Develop and maintain enterprise application roadmaps in partnership with IT leadership, business stakeholders, and vendors.
• Audit, implement, and support AI-enabled capabilities within enterprise applications while ensuring alignment with organizational goals, security requirements, privacy standards, and governance practices.
• Serve as the primary business and technical owner for APA's enterprise application portfolio, including Salesforce and related business systems.
• Manage relationships with software vendors, implementation partners, and service providers to ensure effective platform performance, support, and alignment with organizational priorities.
• Oversee vendor escalations, enhancement requests, service delivery, and project execution to ensure timely resolution of issues and achievement of business objectives.
• Communicate priorities, project status, risks, and operational updates to stakeholders, vendors, and senior leadership to maintain alignment and transparency.
• Provide operational and platform performance metrics to stakeholders to support decision-making and continuous improvement efforts.
• Partner with business stakeholders and the IT Project Manager to gather requirements, prioritize work, and deliver enterprise application solutions that support organizational objectives.
• Lead and mentor direct reports by promoting industry best practices, professional development, and continuous learning related to APA platforms and emerging technologies.
• Drive operational excellence by identifying opportunities to optimize enterprise applications, integrations, and business processes.
• Ensure appropriate testing, documentation, training, and knowledge transfer activities are completed for enterprise application projects, enhancements, and support initiatives.
• Establish and monitor processes that promote system reliability, user adoption, operational efficiency, and continuous improvement.

Competencies

• Exercises significant latitude in making decisions in the use of technology to support all areas of the association, including revenue generation and membership area support.
• Provides highest level of technical troubleshooting and problem solving for organization regarding data ecosystem.
• Works with vendors as necessary to solve complex technical troubleshooting as needed.
• Consults with senior leadership for decisions involving major policy or budgetary issues.
• Identifies complex problems and works to create solutions.
• Problem analyses include reviewing alternative solutions with likely outcomes.
• Independent judgements are made within defined practices of the Association.

Required Skills, Experience, and Qualifications

• 8-10 years of progressively responsible experience supporting and leading enterprise application portfolios, including CRM/AMS platforms, SaaS applications, business systems, integrations, and vendor-supported solutions, or an equivalent combination of education and experience.
• 5+ years of experience administering and supporting Salesforce platforms, including configuration, integrations, reporting, and platform optimization.
• Salesforce Administrator certification required; Advanced Administrator, Business Analyst, Platform App Builder, or other Salesforce certifications preferred.
• Experience designing, implementing, and supporting integrations using APIs, middleware, or other modern integration technologies.
• Demonstrated success leading, developing, and motivating technical teams while fostering accountability, collaboration, and continuous improvement.
• Demonstrated ability to lead enterprise application initiatives from planning through implementation while balancing operational priorities and long-term platform improvements.
• Experience serving as a senior technical escalation point for complex application, integration, and operational issues.
• Strong communication, relationship management, and stakeholder engagement skills, with the ability to translate technical concepts into business terms.
• Strong understanding of enterprise application architecture, cloud technologies, relational databases, data management principles, and platform governance.
• Experience with software development lifecycle (SDLC) practices, system implementation, testing, and continuous process improvement.
• Knowledge of cybersecurity, privacy, compliance, and risk management principles related to enterprise applications.
• Familiarity with AI-enabled enterprise application features, automation technologies, and emerging trends related to enterprise productivity and business systems.
• Proven ability and willingness to serve as a hands-on technical leader while managing people, vendors, and enterprise application responsibilities.
• Commitment to maintaining current technical and leadership knowledge and skills.