Director, Enterprise Applications Management

Why Join Our Team?

The USO provides a rewarding and fulfilling work environment with a global mission. Our team is exceptional, offering:

• Generous paid time off, including volunteer days and military leave
• Remarkable 401k match
• Comprehensive benefits
• Opportunities for training and education reimbursement

Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling.

As a Certified Great Place to Work®, our people have spoken:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

Responsibilities

• Partner with USO Business Units to execute strategic and transformative technology projects, delivering applications and platform upgrades to improve efficiency and effectiveness of the USO mission.
• Lead a team of agile delivery resources (product managers, business analysts, application specialists, and project managers) responsible for managing demand intake, requirements analysis, application roadmaps, solution delivery, and ongoing application support.
• Analyze, scope, develop plans, and coordinate IT resource allocation using agile methodologies to execute digital projects supporting USO’s vision, mission, and strategic goals from project intake through operational go-live and continued enhancement.
• Guide backlog management, sprint planning, release planning, and prioritization activities.
• Evaluate emerging technologies and recommend opportunities for innovation and operational improvement to meet business needs.
• Serve as a trusted advisor to business leaders and department stakeholders, building strong partnerships to align business goals with application capabilities and achieve mission objectives.
• Develop business case justifications and cost/benefit analyses for initiatives and spending.
• Define, implement, and audit IT performance metrics to assess operating costs, productivity levels, and upgrade requirements for existing enterprise applications.
• Manage IT operational and strategic planning, including business requirements, project planning, organizational oversight, and vendor management.
• Balance competing demands across departments while ensuring resource optimization for enterprise applications.
• Lead, manage, and mentor assigned IT staff, fostering a culture of accountability, innovation, collaboration, and continuous improvement.
• Maintain transparency into portfolio health, project status, risks, dependencies, and outcomes.
• Promote agile and product management best practices throughout the organization.
• Contribute to a long-range technology roadmap aligned with the organization’s strategic plan, outlining phased solutions to achieve business outcomes for USO Business Units.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or related field preferred.
• Project Management Professional (PMP) and Agile Practitioner certifications preferred.
• 10+ years of progressive work experience in an IT leadership or management role, including 5+ years in a supervisory capacity.
• Relevant experience in a not-for-profit, military, multicultural, and/or global organization preferred.
• 5+ years directing application/product management for enterprise services, preferably an enterprise instance of Salesforce.
• Hands-on experience and understanding of data integration, Salesforce Nonprofit Cloud, Salesforce Marketing Cloud, Agentforce 360, and online fundraising technologies a plus.
• Demonstrated ability to coach and lead high-performing teams and work collaboratively in a team environment.
• Strong interpersonal and problem-solving skills, with the ability to interact with USO Leadership, the general public, and military audiences at various levels with integrity and professionalism.
• Ability to exercise sound judgment related to controversial and/or culturally sensitive subjects and handle confidential information with tact and poise.
• Working knowledge of basic business and accounting functions, including project management and budgeting.
• Excellent communication and leadership skills, with the ability to work with diverse personality types.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities, including security, credit, and/or background screening, SOFA status, and a valid driver’s license.
• Must be a strong advocate of the USO’s mission to lift the spirits of America’s troops and their families.

Benefits

• Generous paid time off, including volunteer days and military leave
• Remarkable 401k match
• Comprehensive benefits
• Training and education reimbursement opportunities

Pay

The salary range for this position is $144,000–$180,000. Compensation is determined based on geographic location, relevant experience, specialized skills, certifications, and overall alignment with the position requirements.

Schedule

This is an in-person position located in Arlington, VA.

Employee Testimonials

• "The organization truly cares about the people who work here. There is great consideration given to organizational core values, work-life balance, and the impact we can actually see."
• "Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community."
• "The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO have giving hearts and want to make a difference."
• "The mission and opportunities to make a difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline-serving nonprofits that I know of."