Director, Enterprise Applications

About the role

The Director of Enterprise Applications leads the strategy, governance, implementation, and support of Cynosure's global SAP-centered enterprise application portfolio, with primary emphasis on SAP Sales and Distribution (SD), Order-to-Cash processes, SAP S/4HANA Private Cloud, and the integrations that connect commercial, customer, logistics, tax, service, and financial operations. This leader partners closely with Sales Operations, Customer Operations, Finance, Supply Chain, Service, Quality, and Information Services to standardize and improve SAP-enabled business processes — providing hands-on leadership across order management, pricing, interface governance, testing and validation, SAP security, and operational support. Experience with SAP Finance and Controlling, Record-to-Report, and SD-FI integration is a strong plus.

Essential Duties and Responsibilities

The incumbent may be asked to perform other function-related activities in addition to the below-mentioned responsibilities as reasonably required by business needs.

• SAP SD & Order-to-Cash leadership: Serve as the enterprise applications leader for SAP SD and end-to-end Order-to-Cash processes — customer master/business partner, pricing, quotes/orders, delivery, billing, returns, EDI, tax, logistics, and downstream financial integration. Partner with business owners to standardize, improve, and support these processes, translating requirements into practical SAP solutions and measurable outcomes.
• SAP S/4HANA program leadership: Lead SAP S/4HANA Private Cloud programs, including upgrades, migrations, landscape strategy, cutover, testing, validation, hypercare, and steady-state operations.
• Operating model & vendor governance: Establish clear governance across systems integrators, AMS providers, infrastructure, security, and internal teams — roles, service levels, escalation, transport governance, environment refreshes, and disaster recovery expectations. Manage external providers and vendors to ensure effective delivery of support, enhancements, and incident/problem management.
• Integration ownership & architecture: Govern integrations between SAP and tax engines, ecommerce/customer portals, EDI, logistics, shipping/TMS, payment, banking, and other partner systems. Partner with architecture and technical teams on SAP BTP, Integration Suite/CPI, APIs, IDocs, and middleware to ensure interfaces are reliable, monitored, documented, and designed for operational supportability.
• Financial integration: Work with Finance and Accounting to support the integration between SAP SD and Finance and Controlling processes — billing, accounts receivable, revenue, credit, tax, intercompany, reconciliation, and period-close impacts. SAP Finance depth is preferred.
• Modernization & clean-core practices: Drive process simplification, clean-core discipline, Fiori adoption, fit-to-standard decision making, and disciplined management of custom objects and enhancements.
• Compliance, quality & data governance: Ensure delivery and support practices comply with GxP, FDA, 21 CFR Part 11, Sarbanes-Oxley IT General Controls, data privacy, and change-control requirements. Manage testing, UAT, validation documentation, and release approvals. Partner with security and audit on SAP roles, segregation of duties, and access reviews. Improve master data governance and cross-system data consistency.
• Portfolio, budget & program delivery: Develop and manage the enterprise applications portfolio — enhancement demand, project budgets, licensing, vendor spend, and risk. Provide cross-functional program management for major SAP business process, integration, and data migration initiatives, identifying risks and dependencies early.
• Operational excellence & team leadership: Own KPIs with business partners to measure system health, process performance, and interface stability. Build, develop, and lead the Enterprise Applications team — employees, managed-services resources, and contractors — establishing clear accountabilities and performance expectations.
• Communication & change leadership: Communicate application strategy, status, risks, and business impacts to stakeholders at all levels, and drive the organization toward standardized, simplified processes.
• Embody and live our company Values.

Qualifications

Education & Certifications

• Bachelor's Degree Required, Master's Degree Preferred. Education and experience combination: Master's degree is equivalent to four (4) years of experience. Specific Area of Study: Information Systems, Business/Business Administration, Engineering, Technology Management or a related discipline.
• SAP S/4HANA, SAP SD, SAP Activate, SAP BTP, SAP Integration Suite, or related SAP certification preferred.
• PMP, ITIL, GxP validation, cybersecurity, audit, or related professional certification preferred.

Experience

• 10+ years relevant experience. Specific Related Experience: Experience leading enterprise application delivery, support, governance, and transformation in a global organization, including 7+ years leading SAP ERP/S/4HANA programs.

Skills

• Strong experience with SAP SD and end-to-end Order-to-Cash processes and ability to lead business and technical teams through SAP SD/O2C design, integration planning, issue resolution and customer support — order management, pricing, customer master/business partner, delivery, billing, returns, EDI, tax, and logistics.
• Solid experience with SAP S/4HANA Private Cloud delivery — implementation, upgrade, migration, managed-services transition, cutover, validation, and hypercare — including managing programs across business owners, Basis, security, systems integrators, and AMS providers. Understands the operating model, dependencies, risks and governance needed to deliver and support the global system.
• Experience leading integrations between SAP and third-party platforms (tax, PLM, warehouse/logistics, ecommerce/customer portals, payment, banking) using SAP BTP, Integration Suite/CPI, APIs, IDocs, and EDI.
• Working experience with SAP Finance integration points such as billing to accounts receivable, revenue, credit, tax, and period close; deeper FI/CO or Record-to-Report experience is a strong plus.
• Experience in an FDA-regulated environment (life sciences, medical device, or pharmaceutical), including computerized system validation, GxP, 21 CFR Part 11, and Sarbanes-Oxley ITGC.
• Proven experience managing enterprise-wide projects — major upgrades, global rollouts, M&A or regional integrations, system consolidations — along with internal teams, AMS providers, and vendor relationships in a hybrid delivery model, including portfolio oversight, resource capacity, and budget accountability.
• Process orientation: Strong understanding of end-to-end business processes across Sales, Customer Operations, Service, Finance, Supply Chain, and Quality.
• Program & portfolio leadership: Proven ability to lead large, complex initiatives with multiple stakeholders and competing priorities.
• Risk, quality & vendor management: Strong judgment balancing speed, quality, compliance, and operational stability; manages budgets, contracts, and vendor performance.
• Analytical capability: Deep understanding of KPIs, dashboards, and data-informed decision making.
• Leadership & communication: Demonstrated success building and coaching teams, setting goals, and communicating across all levels of the organization; a change agent driving standardization and adoption.

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sit; use hands to finger, handle or feel objects, tools, or controls.
• Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Other: Use standard office equipment and participate in meetings, presentations and occasional travel as required.