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Director, Enterprise Application Development (OnBase)

National Life Group · Montpelier, VT · 2 wk ago
Information Technology$137k–$201k/yrFull-time

Summary

The IT Director, OnBase Application Lead is a senior technology leadership role responsible for driving enterprise content management (ECM) and workflow solutions using the Hyland OnBase platform. At NLG, OnBase is at the heart of everything we do, integrating with every major business application (new business and in-force processing, contact center, portals, etc.). This role partners closely with business stakeholders to deliver innovative, scalable, and secure solutions that align with National Life’s strategic transformation goals.

Key Areas of Impact

  • Enterprise Content Management (ECM) and document management solutions
  • Integration of OnBase with enterprise systems (CRM, portals, policy administration, etc.)
  • API-driven and event-based integrations across platforms
  • Digital transformation initiatives for internal and external stakeholders
  • ROI/ROE-driven solution design and business case development

Responsibilities

  • Lead the strategic direction, roadmap, and governance of the OnBase platform
  • Drive innovation by aligning business needs with scalable IT solutions, from ideation through execution
  • Partner with cross-functional IT teams (Architecture, Security, Data, Applications) to design and implement integrated solutions
  • Act as the primary point of contact for business stakeholders for ECM
  • Provide technical leadership and oversight for OnBase architecture, development, and deployment
  • Ensure best practices in solution design, configuration, integrations, and performance optimization
  • Lead and mentor our ECM agile development team, including onshore and offshore resources
  • Oversee vendor relationships, including Hyland and outsourced IT partners
  • Collaborate with business and PMO to develop business cases (CBA), quantify value, and track outcomes
  • Drive continuous improvement in customer experience through automation and digital enablement
  • Ensure compliance with security, data governance, and regulatory requirements

Requirements

  • 10+ years of experience in IT, with significant experience in enterprise applications and platform leadership
  • 5+ years of hands-on experience with Hyland OnBase (administration, development, architecture)

OnBase Technical Expertise

  • Deep expertise in OnBase including: Document Management, Workflow, WorkView, Thick, Unity and Web clients, document ingestion (DIP, COLD, MBI)
  • Proficiency with OnBase integrations using Unity API and .NET-based integrations
  • Experience integrating OnBase with enterprise systems such as CRM, ERP, new business and policy administration systems
  • Knowledge of OnBase architecture including application server, database (SQL Server), and storage strategies
  • Experience with OnBase upgrade planning, patching, and environment management (DEV/UAT/PROD)
  • Strong understanding of performance tuning, system monitoring, and troubleshooting within OnBase environments
  • Experience implementing governance, security, and compliance controls within OnBase (audit trails, access controls, retention)

General Technical & Leadership Skills

  • Strong understanding of ECM, workflow automation, and document management best practices
  • Experience with API integrations, microservices, and event-driven architectures
  • Experience in financial services (Life & Annuity preferred)

Leadership Competencies

  • Strategic thinker with strong business acumen
  • Ability to build trust and influence across all levels of the organization
  • Courage to drive change while fostering a collaborative and inclusive environment
  • Commitment to coaching, mentoring, and developing high-performing teams

AI Proficiency Expectations

All applicants are expected to leverage approved AI tools, stay curious and open to new AI-enabled ways of working, exercise sound judgment by reviewing and validating AI-generated content, maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life’s AI guiding principles, and use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention and intellectual property.

Benefits

Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!

Salary Pay Range

$136,875 - $200,750 USD

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National Life Group
1 National Life Dr
Montpelier, VT 05604

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