Director, Enterprise AI Automation & Transformation

About the role

WAI is creating new enterprise AI capability focused on practical business impact: improving workflows, reducing manual effort, increasing speed and quality, supporting better decisions, and helping teams use AI-enabled tools responsibly.

About WAI

Since 1978, WAI has grown from an entrepreneurial start-up into a global aftermarket leader headquartered in South Florida. Nearly five decades of product knowledge, customer trust, and operational scale now support an ambitious growth agenda across distribution, manufacturing, product, customer, supply chain, and shared-service operations.

Responsibilities

• Lead WAI's enterprise AI program, including use-case intake, prioritization, roadmap development, governance routines, adoption planning, and ROI tracking.
• Partner with leaders and process owners across functions such as Finance, Customer Service, Supply Chain, Sales Support, Operations, HR, Product/Catalog, Shared Services, and other areas to identify high-value AI and automation opportunities.
• Lead discovery workshops, process reviews, and current-state / future-state workflow design sessions with business teams. Translate ambiguous business problems into clear use cases, requirements, controls, success metrics, and implementation plans.
• Work closely with IT, data, security, AI platform resources, vendors, offshore or remote technical resources, and business users to ensure solutions are practical, secure, supportable, documented, and aligned with enterprise standards.
• Define business requirements, acceptance criteria, approval steps, escalation paths, human-in-the-loop expectations, testing expectations, adoption plans, and benefit measurement for approved automations.
• Support AI literacy, power-user enablement, training, change management, and adoption so teams can identify, use, and sustain AI-enabled workflows responsibly.
• Track adoption, performance, quality, productivity impact, cost avoidance, service improvement, and realized ROI for deployed solutions.

Requirements

• We are looking for a practical, business-facing AI and automation transformation leader who can operate in ambiguity, build from zero-to-one, and create measurable enterprise impact.
• Strong candidates will bring experience in business transformation, process improvement, operations, automation, product management, consulting, enterprise technology-enabled change, or a related field.
• You should have a track record of turning complex or ambiguous business problems into practical roadmaps, workflows, pilots, requirements, adoption plans, and measurable outcomes.
• You should be comfortable working with senior business stakeholders, department leaders, managers, technical teams, vendors, and front-line users. This role requires executive presence, strong facilitation skills, clear communication, and the ability to build trust across functions.
• You should have working fluency with AI and automation concepts such as AI agents, workflow orchestration, knowledge retrieval, prompting, human-in-the-loop design, testing, monitoring, adoption, and governance.
• You should be able to partner with technical teams on data access, security, architecture, integrations, production release, and support models without needing to own day-to-day technical infrastructure yourself.
• You should bring strong judgment about where automation creates value, where human review must remain in place, and how to balance speed, business value, risk, controls, and long-term scalability.
• You should be energized by building standards while the capability is still evolving.

Qualifications

• A bachelor's degree in Business Administration, Operations, Engineering, Information Systems, Computer Science, Data Analytics, or a related field is preferred. A master's degree, MBA, or equivalent senior leadership experience is a plus.
• Significant experience leading business transformation, automation, AI-enabled workflow, enterprise productivity, operations improvement, product, consulting, or technology-enabled change initiatives is expected.

Skills

• Strong judgment about where automation creates value, where human review must remain in place, and how to balance speed, business value, risk, controls, and long-term scalability.
• Working fluency with AI and automation concepts such as AI agents, workflow orchestration, knowledge retrieval, prompting, human-in-the-loop design, testing, monitoring, adoption, and governance.
• Ability to partner with technical teams on data access, security, architecture, integrations, production release, and support models without needing to own day-to-day technical infrastructure yourself.
• Track adoption, performance, quality, productivity impact, cost avoidance, service improvement, and realized ROI for deployed solutions.

Benefits

WAI is committed to providing equal employment opportunities to all applicants and employees without regard to any characteristic protected by applicable federal, state, or local law. WAI is an Equal Opportunity Employer.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.