Director, Enterprise AI Transformation Office
American Express · New York, NY · 5 days ago
HybridAdministrative$123k–$215k/yrFull-time
About the role
The Director, Enterprise AI Transformation Office will help shape, prioritize, and drive the execution of the enterprise AI transformation agenda, ensuring the highest-impact initiatives deliver measurable business outcomes at scale. This leader will partner directly with teams across the enterprise to strengthen execution of critical AI initiatives, ensure initiatives deliver at scale, and drive sustainable value.
Responsibilities
- Define and evolve the enterprise AI transformation operating model, including governance, intake, and key processes
- Set success metrics and develop tracking to ensure accountability for business outcomes across initiatives
- Prioritize and drive the execution of the enterprise AI transformation agenda, ensuring the highest-impact initiatives deliver measurable business outcomes at scale
- Partner with business leaders to fast-track strategic initiatives critical to enterprise growth and transformation
- Introduce structured program management, milestone tracking, and performance visibility to improve speed, focus, and outcomes
- Connect related initiatives, capabilities, and leadership efforts to avoid duplication, increase leverage, and amplify impact
- Identify execution bottlenecks, decision delays, resource constraints, and cross-functional friction; drive rapid resolution
- Facilitate alignment across Technology, Product, Risk, Operations, Finance, and other stakeholders to ensure seamless delivery
- Own accountability for ensuring enterprise AI initiatives deliver measurable business outcomes and sustained value
- Deliver clear, structured updates and data-driven insights to senior leadership to inform strategic decisions
- Foster cultural and behavioral change required to embed AI into day-to-day decision-making and business processes
Requirements
- Proven track record of leading large-scale, cross-functional enterprise initiatives and/or product-driven efforts with measurable business impact
- Strong understanding of AI, data, and digital capabilities, with experience translating strategy into executable programs that drive growth and efficiency
- High adaptability and learning agility; ability to operate effectively in fast-paced, evolving environments and adjust priorities as strategic needs shift
- Demonstrated ability to operate effectively in ambiguity and white space — shaping structure where none exists and evolving the model as the work progresses
- Strong program management discipline with the ability to instill structure while maintaining speed and flexibility
- Exceptional stakeholder management skills with the ability to influence and align stakeholders across diverse functions
- Strong executive communication skills with the ability to influence senior stakeholders and drive alignment across diverse teams
Qualifications
- Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits
- Benefits: Competitive base salaries, bonus incentives, 6% Company Match on retirement savings plan, free financial coaching and financial well-being support, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working model with hybrid, onsite or virtual arrangements depending on role and business need, 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy, free access to global on-site wellness centers staffed with nurses and doctors (depending on location), free and confidential counseling support through our Healthy Minds program, career development and training opportunities
Pay
$123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits
Schedule
Hybrid, onsite or virtual arrangements depending on role and business need