Director Engineering, Logistics

About the role

The Logistics Group sits at the center of Stord's business. It owns Billing, TMS, WMS, and LMS, the four systems that determine whether Stord can bill accurately, move freight efficiently, run warehouses well, and keep labor costs in check across a fulfillment network spanning the US, Canada, and the UK, with more international expansion ahead.

This role is for an engineer who became a leader, not a leader who happened to come from engineering. You'll manage five engineering managers and a Principal Engineer, but you'll be expected to understand the systems your teams are building well enough to ask the right questions, spot the wrong architectural call before it ships, and step into a hard technical conversation without needing a translator.

Responsibilities

• Own performance and accountability across five engineering managers and a Principal Engineer, setting a clear bar for what good looks like on each team.

• Coach your managers directly: give them the feedback, support, and stretch opportunities they need to grow into stronger leaders.

• Set a high bar and act decisively when someone, manager or IC, isn't meeting it. Enable people as much as you can; don't carry someone who isn't pulling their weight.

• Enable organizational design calls (team boundaries, reporting lines, role definitions) as the group's scope and headcount evolve.

• Billing Automation: Partner directly with Finance leadership to drive the end-to-end automation of Stord's billing process. Hold the Billing team accountable to a roadmap that materially reduces manual billing work and billing errors. Surface and resolve the cross-functional blockers that typically stall finance-engineering initiatives.

• TMS / Parcel Standalone Build: Own delivery of the standalone TMS system being built alongside the Parcel team. Push the team toward the cost-saving milestones this system needs to hit, while keeping the longer-term revenue opportunity in view. Catch problems early, not after they've shipped.

• LMS Network Efficiency: Drive the LMS roadmap toward measurable, network-wide reductions in warehouse cost-to-serve. Connect LMS work to real operational outcomes by building a working relationship with warehouse operations leadership. Prioritize ruthlessly between LMS features that move the cost needle and ones that don't.

• WMS Platform Scale: Own the technical health and roadmap of the core WMS powering Stord's live fulfillment network across the US, Canada, and the UK. Make the platform investment decisions (reliability, performance, technical debt) needed to support continued international growth. Keep the team's execution predictable enough that the rest of the business can plan around it.

Qualifications

You were a strong, hands-on engineer earlier in your career, and you still understand R&D processes, languages, and technologies well enough to engage in real technical conversations, even though you're not writing production code day to day.

You're an active problem-solver, not a delegator by default. You jump into hard problems yourself. If a team is stuck, you're in the room figuring out why, not waiting for a status update.

You build real working relationships with partners like Finance and Parcel rather than relying on org charts. This is not optional in this role; it's a condition of succeeding in it.

You've managed managers before, ideally across more than one product domain, and you know how to drive consistency and standards across a multi-team org.

You can point to specific business results (cost savings, revenue, delivery predictability) that your organizations produced under your leadership.

You understand how AI-assisted development works as a productivity multiplier and can guide your team's adoption while maintaining quality and independent technical judgment.

You have a track record of driving outcomes, not activity.

You navigate ambiguity when requirements are evolving. You build alignment across teams and functions without formal authority.

You balance innovation with pragmatic delivery constraints. You know when to push for quality and when to ship.

You have experience leading engineering in logistics, supply chain, fulfillment, or another high-throughput operational domain.

You have direct experience partnering with Finance on billing, invoicing, or revenue-critical systems.

You have experience scaling an engineering org across multiple countries or regulatory environments.

You have a demonstrated ability to grow engineers and improve the velocity of teams.

You have experience standing up a net-new system (build vs. buy decision) inside an existing platform.