Director, Engineering

About the role

The USRM Distribution Tech team is focused on delivering modern, highly scalable solutions that integrate industry-leading platforms with our custom cloud-based applications. This position will partner with IA Solutions and Enablement teams to drive strategic business priorities, including Salesforce Modernization, Agent Portal AI integration, and building our Unified Insurance Platform integrations for CRM data.

Responsibilities

• Develops and implements business and/or IT vision, critical success factors, and operating plans.
• Anticipates and manages technology evolution and relates it to business solutions.
• Sets direction based on alignment to business and overall technology standards.
• Hires and manages lower-level managers and may hire and manage individual contributors.
• Counsels team members, especially managers, regarding management techniques.
• Determines and manages staffing strategy and plan (# of FTEs, skills needed, depth of experience, internal and external staffing mix).
• Safeguards decisions related to hiring, firing, and promotions.
• Applies appraisals and evaluations of department and individual performance and makes compensation recommendations; oversees the appraisal process.
• Establishes financial plan for department and manages to plan; ensures project financial plans are met by managers in department.
• Joins in establishing financial targets with business partners.
• Oversees the development of our IA and SPG Salesforce implementation integrated with our AWS and Azure Cloud-based solutions.
• Responsible for the implementation and execution of multiple projects ensuring scope and schedule are established for projects; oversees operating plan and resource allocation for the department, including prioritization and staff deployment; acts based on changed priorities.
• Formulates and executes process and organizational improvement direction and programs which enhance overall effectiveness; proactively seeks ways to improve human resource and other management processes.
• Understands business process, issues/problems and applies appropriate IT standards and solutions.
• Develops and maintains a network of industry contacts; performs or directs research on industry trends, competitors, business and IT products; analyzes trends and makes strategic and tactical recommendations.
• Ensures system, technical and product architectures are aligned with business objectives.

Qualifications

• Bachelor's or Master's Degree in technical or business discipline or related experience; Master's Degree preferred.
• Generally, more than 10 years related experience with 5 years in leadership role.
• In-depth knowledge of IT concepts, strategies and methodologies and their application to business opportunities.
• In-depth knowledge of business operations, objectives and strategies.
• In-depth knowledge of project planning methodologies and tools and IT standards and guidelines.
• Advanced knowledge of management concepts, practices and techniques.
• Ability to promote a team environment consisting of several teams.
• Highly developed negotiation, facilitation and consensus building skills.
• Highly developed oral and written communication skills; strong presentation skills.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits.

Equal Opportunity Employer: Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.