Director, Employment & Litigation Counsel

About the role

Responsible for providing exceptional customer service through various channels including phone, email, chat, and social media. Manage multiple concurrent interactions, escalate issues when necessary, and ensure all customer inquiries are resolved in a timely manner.

Responsibilities

• Handle inbound and outbound calls, emails, chats, and social media messages from customers
• Resolve customer inquiries and issues efficiently and professionally
• Evaluate customer needs and provide appropriate solutions or escalate to higher levels of support if needed
• Adhere to company policies and procedures, including data privacy and security guidelines
• Utilize CRM tools to manage customer interactions and track progress
• Contribute to team goals and collaborate with other departments as required

Requirements

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Proficiency in using CRM software and digital engagement tools
• Ability to work independently and manage multiple tasks simultaneously
• Experience in customer service or related field preferred

Qualifications

• Strong problem-solving and decision-making abilities
• Ability to remain calm under pressure and handle difficult situations professionally
• Knowledge of industry-specific terminology and best practices

Skills

• Customer Service
• Communication
• Problem Solving
• Teamwork

Benefits

Competitive compensation package, comprehensive health insurance, paid time off, professional development opportunities, and more.

Pay

$20 - $25 per hour based on experience and qualifications.

Schedule

Flexible schedule available, including part-time and full-time options.