Director, Emergency Services

About the role

The Director, Emergency Services – Mitigation & Contents oversees mitigation and contents restoration service lines for McCabe Restoration, an Endurant Disaster Recovery company. Reporting to the VP of Operations, this role leads a team of managers, supervisors, and field technicians across McCabe's Memphis-based operations and surrounding Tennessee / Mid-South markets.

Responsibilities

• Develop, standardize, and enforce SOPs, quality control standards, and safety protocols consistent with IICRC (S500, S520, S540) and OSHA requirements
• Recruit, lead, mentor, and develop mitigation and contents managers, supervisors, and field technicians
• Own P&L performance for the mitigation and contents divisions, including budgeting, labor planning, equipment utilization, and job costing
• Build and maintain strong relationships with insurance carriers, adjusters, and referral partners to drive revenue growth and preferred-vendor status
• Lead large-loss and catastrophe (CAT) response planning and coordination, including staffing surges and resource deployment
• Monitor and report on key performance indicators (cycle time, customer satisfaction, gross margin, revenue) and drive continuous improvement initiatives
• Ensure regulatory compliance and maintain certifications across all mitigation and contents crews
• Partner cross-functionally with sales, reconstruction, and administrative teams to deliver a seamless customer experience from first notice of loss through project completion
• Participate in the leadership on-call rotation for emergency and large-loss response

Qualifications

• Bachelor's degree in business, construction management, or a related field, or equivalent combination of education and experience
• 7+ years of progressive experience in disaster restoration/mitigation, including at least 3 years in a multi-site or senior leadership role
• IICRC certifications required, including Water Damage Restoration Technician (WRT) and Applied Structural Drying (ASD); Fire and Smoke Restoration Technician (FSRT) preferred
• Valid driver's license with a clean driving record
• Demonstrated experience managing P&L, budgets, and job costing for a service-based operation
• Working knowledge of insurance claims processes, Xactimate/Xactanalysis, and carrier relationships
• Ability to travel regularly throughout McCabe's Tennessee / Mid-South markets and respond to large-loss and catastrophe (CAT) events, including nights, weekends, and holidays as needed