Director, Digital Products – After Sales & Enterprise Solutions

About the role

We are seeking a strategic and customer-focused Director of Digital Products to lead the strategy, discovery, and delivery of digital products that transform the post-purchase customer experience.

Responsibilities

• Define and execute the product strategy and roadmap for after-sales experiences, including, warranty, repair, service, customer support, and self-service.
• Lead the product strategy for mobile applications that deliver product education, training, safety awareness, certifications, and AI-powered guidance.
• Develop enterprise workflow solutions that connect customers, service centers, distributors, field teams, and internal business operations.
• Drive product discovery through customer research, business collaboration, analytics, and market insights to identify new opportunities.
• Partner with the Product Design team to translate customer needs into intuitive, user-centered digital experiences.
• Collaborate with Engineering to deliver scalable web, mobile, and connected applications using Agile product development practices.
• Prioritize product backlogs, define MVPs, and lead product execution from concept through launch and continuous improvement.
• Leverage customer feedback, analytics, and AI capabilities to optimize product adoption, engagement, and business performance.
• Establish product governance, KPIs, and success metrics to ensure alignment with strategic business objectives.
• Lead and mentor Product Managers while fostering a culture of innovation, accountability, and customer-centric decision making.

Requirements

• 10+ years of experience in Digital Product Management, Product Strategy, or Digital Transformation.
• Proven success leading customer-facing web, mobile, SaaS, or connected digital products.
• Experience delivering products in one or more of the following areas: After-sales services, Mobile applications, Enterprise workflows, Customer self-service, Field service, Digital learning and training.
• Strong expertise in product discovery, roadmap planning, Agile methodologies, and data-driven decision making.
• Experience partnering closely with Product Design, Engineering, AI, and business stakeholders to deliver exceptional digital experiences.
• Excellent leadership, communication, and stakeholder management skills.

Qualifications

• Proven track record of delivering successful digital products.
• Experience in defining and executing product strategies and roadmaps.
• Strong understanding of Agile methodologies and data-driven decision making.
• Ability to collaborate effectively with cross-functional teams.
• Excellent problem-solving and analytical skills.
• Strong interpersonal and communication skills.

Skills

• Product Discovery and Roadmap Planning
• Agile Methodologies
• Data-Driven Decision Making
• Customer-Centric Approach
• Collaboration and Leadership

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

Pay

Competitive salary and benefits package.

Schedule

Full-time position.