Director, Digital Product Management – Commercial AI & Intelligence

About the Role

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe, or helping find cures for cancer.

Thermo Fisher Scientific is seeking an experienced and strategic digital product leader to define and drive the commercial technology, data, customer intelligence, and AI capability roadmap that will enable the next generation of our commercial experience. This role is not a traditional application, platform, or technology management position. Instead, the Director will establish the North Star for how technology, data, customer intelligence, and AI come together to transform how our commercial teams work.

Responsibilities

• Commercial AI & Digital Product Strategy:
  • Establish and communicate the Commercial AI & Digital Product North Star.
  • Own the multi-year integrated product strategy and capability roadmap.
  • Establish enterprise product principles and decision frameworks.
• Lead Commercial AI Product Strategy:
  • Define the product strategy for applying generative AI, predictive intelligence, and agentic capabilities.
  • Translate AI advancements into practical capabilities.
  • Establish a disciplined approach for identifying, testing, and scaling AI use cases.
• Define The Future Commercial Experience:
  • Develop the product vision for a differentiated commercial experience.
  • Partner with Sales, Commercial, Marketing, and business teams to understand workflows.
  • Embed intelligence, recommendations, and automation into commercial tools and workflows.
• Commercial Insights Platform:
  • Provide strategic product leadership for the Commercial Insights Platform.
  • Define how data and insights come together to support commercial intelligence.
  • Guide the evolution of the platform toward an integrated AI-enabled experience.
• Connect Sales, Commercial Insights & Data Strategy:
  • Define the data strategy required to support Commercial AI and technology.
  • Partner with IT, Data & Analytics, and business teams to prioritize data initiatives.
  • Ensure data investments are connected to business use cases and outcomes.
• Shape Data & Technology Architecture:
  • Partner with IT and architecture teams to define technology and data foundations.
  • Influence architecture decisions to ensure scalability and alignment with strategy.
• Sales Technology & Salesforce Strategy:
  • Define the strategic product roadmap for enterprise Sales technology.
  • Establish the vision for Salesforce and commercial technology ecosystem.
  • Identify opportunities to standardize and scale Sales capabilities.
• Strategic Technology Partnerships:
  • Serve as a key product leader in strategic relationships with technology providers.
  • Translate partner innovation into capability priorities for Thermo Fisher.
• Product Portfolio & Investment Prioritization:
  • Own prioritization across the Commercial AI & Digital Product portfolio.
  • Develop business cases and recommendations for new capabilities.
  • Establish frameworks for enterprise vs. business-specific solutions.
• Enterprise Alignment & Executive Leadership:
  • Build alignment across functions around a common Commercial AI strategy.
  • Serve as a trusted advisor to senior leaders.
  • Lead executive discussions on strategy, investment, and prioritization.
• Product Leadership & Team Development:
  • Build and lead a high-performing digital product management organization.
  • Establish ownership, accountability, and product management standards.
  • Develop product management talent.
• Thought Leadership & External Orientation:
  • Maintain a strong external perspective on AI, CRM, and commercial technology trends.
  • Translate emerging technologies into strategic implications for Thermo Fisher.
• Measurement & Value Realization:
  • Define KPIs to evaluate Commercial AI & Digital Product investments.
  • Ensure business cases include measurable outcomes.
  • Use performance data to improve capabilities and guide investments.

Qualifications

• Education:
  • Bachelor's degree in Business, Marketing, Information Systems, Computer Science, Data & Analytics, Engineering, or related field.
  • Master's degree in Business, Technology, Data, Analytics, Engineering, or related discipline preferred.
• Experience:
  • 10+ years of relevant experience in digital product management, commercial technology, enterprise data, AI, or related fields.
  • Demonstrated experience owning product strategy and multi-year roadmaps.
  • Experience leading cross-functional initiatives in a matrixed organization.
  • Experience with enterprise Sales and CRM technologies; Salesforce experience strongly preferred.
  • Experience with enterprise Marketing technologies; Adobe experience preferred.

Work Schedule: Standard (Mon-Fri)

Environmental Conditions: Office